Technical Support Engineer
Position Summary
The Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the overall reliability of our products.
Wage: $37,750.00 MXN/Monthly
What You Will Do
To Be Successful You Will Have
Strong knowledge of software applications, operating systems, and hardware components.
Familiarity with network protocols, databases, and cloud-based technologies.
Proficiency in using ITSM Tools (Zendesk, JIRA SM, etc)
ITIL Foundations v3 or relevant knowledge
Excellent problem-solving and analytical skills to diagnose and resolve technical issues efficiently.
Outstanding communication skills with the ability to convey technical information to non-technical customers clearly and concisely.
Strong customer-centric approach, ensuring a positive customer experience during interactions.
Ability to work independently and collaboratively in a fast-paced environment.
Exceptional time management and organizational skills, handling multiple tasks and priorities effectively.
Empathy and patience in dealing with customers, ensuring their needs are understood and addressed.
Previous experience with software development, programming, or scripting languages.
Familiarity with ITIL (Information Technology Infrastructure Library) best practices for IT service management.
Experience working in a SaaS (Software as a Service) environment.
Knowledge of customer relationship management (CRM) systems for tracking customer interactions.
English - Advanced B2/C1, and Spanish Advanced B2/C1.
In Return, You Can Expect
Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.
All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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