Moderator

Work location: On-site (New York office)

Temp- 1 to 2 months

Work Days & times-  Monday to Friday 9am to 5pm

As a Moderator at our company, you will play a crucial role in ensuring the quality and integrity of our online community interactions. You will be facilitating Q & A sessions between pairs of participants through video recordings for both on-site and remote sessions.

What You Will Do

You will be moderating video interactions where the pair will be recording 30 minutes to 1-hour sessions, focusing on facial expressions, gestures, verbalizations, and speech effects. During this moderation, you will also be responsible for the technical aspects of the recordings such as:  

• Organize and store recordings systematically on a computer or cloud storage.  
• Ability to start, stop, and save recordings.  
• Basic problem-solving skills to handle minor technical issues (e.g., connectivity problems, software crashes).  
• Keep records of session details, including participant names, session times, and any technical issues encountered. 

To Be Successful You Will Have

• Must be a native English Speaker.
• Must be located in the US.
• Strong understanding of community management and moderation best practices.
• Excellent communication skills to interact effectively with users and team members.
• Attention to detail to identify and address inappropriate content swiftly.
• Problem-solving abilities to handle conflicts and enforce guidelines fairly.
• Tech-savviness to use moderation tools and platforms efficiently.
• Cultural sensitivity to navigate a diverse, global community.

What You Can Expect

• A dynamic work environment where your contributions directly impact our global community.
• Access to innovative tools and technologies to enhance your role.
• A culture of inclusivity and respect, aligned with our core values of innovation, simplification, and customer focus.

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy, and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 25 countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.