Project Manager - Community Programs

Lionbridge Games delivers projects for clients in the gaming industry, supporting them in game testing, quality, and operational processes. As part of our cooperation with a large international game development studio, we are looking for:

Project Manager - Community Programs

About the Role

This is a project and operations-focused role within Community Management Quality, combining project coordination, backlog management, reporting, documentation, and collaboration with teams involved in community-facing initiatives.

In this role, you will support the Community Manager, work closely with Lionbridge Games tester teams, and collaborate with client-side stakeholders responsible for the Community area. You will help turn information and reports coming from the community space into structured actions, reports, and process improvements.

What You Will Do

• Coordinate day-to-day activities within community quality reporting programs
• Support the Community Manager in organizing work, scaling delivery, and improving operational efficiency
• Create, maintain, and organize agile backlogs
• Use Jira and Azure DevOps to keep backlogs, reports, statuses, and project data clear, up to date, and easy to track
• Work with information coming from the community area, ensuring it is properly documented, tracked, and escalated when needed
• Collaborate with Lionbridge Games testing teams, Test Leads, Test Managers, and client-side stakeholders
• Coordinate with vendors and external community moderators to support smooth workflows and timely issue resolution
• Support changelog processes, helping ensure that game update documentation is accurate, complete, and delivered on time
• Prepare regular reports showing progress, impact, risks, blockers, and areas for improvement
• Monitor project statuses, open topics, and dependencies between teams
• Escalate issues at the right time and to the right people
• Support process improvements within Community Management Quality.
• Maintain clear, consistent, and professional communication across involved teams.

To Be Successful You Will Have

• 1-3 years of experience in project management, project coordination, operations coordination, or a similar role
• Experience working with complex processes and multiple stakeholders
• Very good written and spoken English - C1 level or higher
• Practical experience working with Jira
• Familiarity with Azure DevOps or similar tools used for task management, backlog management, issue tracking, reporting, or project data management
• Ability to create clear documentation, reports, project updates, and status summaries
• Strong organizational skills
• Ability to priorities effectively and keep work on track
• Analytical mindset and the ability to identify risks, dependencies, blockers, and areas for improvement
• High attention to detail and a strong sense of responsibility for the accuracy of information
• Proactive, independent approach and willingness to look for solutions
• Ability to adapt communication style to different audiences.

Nice to have

• Experience in the gaming industry/ game testing/ game QA/ live service games/community operations or player support
• Experience working with community moderators or online community programs.

In Return You Can Expect

• An opportunity to work on a project delivered for a large international game development studio
• Involvement in initiatives connecting quality, gaming communities, and processes supporting game development
• Real impact on day-to-day coordination, process organization, and operational improvements
• The opportunity to develop project management skills in a dynamic, international gaming environment
• Employment contract
• Hybrid working model: 3 days from the office and 2 days from home
• Benefits package including private medical care, life insurance, and a Multisport card
• Additional days off for your birthday and volunteering
• Parking space
• Holiday co-funding.

About Us

Lionbridge Games supports game developers and publishers by helping them deliver high-quality experiences to players around the world. Our teams work across testing, localization, and player experience services, combining industry expertise with a passion for games.

At Lionbridge, we believe in building bridges across languages, cultures, and technologies - helping our customers connect with global audiences.

Breaking Barriers. Building Bridges.