Project Manager - Community Programs

We at Lionbridge are actively seeking a dynamic Project Manager - Community Programs who will be combining project coordination, backlog management, reporting, documentation, and collaboration with teams involved in community-facing initiatives.

In this role, you will support the Community Manager, work closely with Lionbridge Games tester teams, and collaborate with client-side stakeholders responsible for the Community area. You will help turn information and reports coming from the community into structured actions, reports, and process improvements.

What You Will Do

• Coordinate day-to-day activities within community quality reporting programs.
• Support the Community Manager in organizing work, scaling delivery, and improving operational efficiency
• Create, maintain, and organize agile backlogs.
• Use Jira and Azure DevOps to keep backlogs, reports, statuses, and project data clear, up to date, and easy to track.
• Work with information coming from the community area, ensuring it is properly documented, tracked, and escalated when needed.
• Collaborate with Lionbridge Games testing teams, Test Leads, Test Managers, and client-side stakeholders.
• Coordinate with vendors and external community moderators to support smooth workflows and timely issue resolution.
• Support changelog processes, helping ensure that game update documentation is accurate, complete, and delivered on time.
• Prepare regular reports showing progress, impact, risks, blockers, and areas for improvement.
• Monitor project statuses, open topics, and dependencies between teams.
• Escalate issues at the right time and to the right people.
• Support process improvements within Community Management Quality.
• Maintain clear, consistent, and professional communication across involved teams.

To Be Successful You Will Have

• 1-3 years of experience in project management, project coordination, operations coordination, or a similar role.
• Experience working with complex processes and multiple stakeholders.
• Very good written and spoken English - C1 level or higher.
• Practical experience working with Jira.
• Familiarity with Azure DevOps or similar tools used for task management, backlog management, issue tracking, reporting, or project data management.
• Ability to create clear documentation, reports, project updates, and status summaries.
• Strong organizational skills.
• Ability to priorities effectively and keep work on track.
• Analytical mindset and the ability to identify risks, dependencies, blockers, and areas for improvement.
• High attention to detail and a strong sense of responsibility for the accuracy of information.
• Proactive, independent approach and willingness to look for solutions.
• Ability to adapt communication style to different audiences.

Nice to have

• Experience in the gaming industry/ game testing/ game QA/ live service games/community operations or player support.
• Experience working with community moderators or online community programs.

In Return, You Can Expect

• An opportunity to work on a project delivered for a large international game development studio.
• Involvement in initiatives connecting quality, gaming communities, and processes supporting game development.
• Real impact on day-to-day coordination, process organization, and operational improvements.
• The opportunity to develop project management skills in a dynamic, international gaming environment.

Our People are Our Pride - Benefits and Perks

• Employment contract.
• Hybrid working model: 3 days from the office and 2 days from home.
• Benefits package including private medical care, life insurance, and a Multisport card.
• Additional days off for your birthday and volunteering.
• Holiday co-funding.
• Free parking space.

About Us

Lionbridge partners with brands to break barriers and build bridges all over the world. Different by design, we have spent over 25 years innovating how global enterprises speak, listen, and connect across every border. Through our world-class platforms and network of passionate experts, we harness the power of human and artificial intelligence to deliver translation, localization, AI data services, interpretation, and games globalization and testing in 350+ languages. With offices across the globe, we help brands navigate the cultural complexities of the modern world. Learn more at www.lionbridge.com.