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Technical Support Level 3

  • Boise, Idaho, United States
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  • Follow and build on policies revolving around accounts and onboarding practices
  • Aid in requests and guidance from other team members on server and networking
  • Play a supporting role in building, configuring and shipping servers and networking equipment in accordance with departmental standards
  • Provide escalated support for local and remote hardware and software support for Lionbridge employees and partners in the Americas region based on ticket management in the ticketing system
    • Resolve user-identified problems through troubleshooting, root-cause analysis, and solution implementation
    • Diagnose, troubleshoot, and maintain all hardware and software-related issues on-site and remotely
  • Assist in documenting IT technical instructions, processes, and procedures
  • Ensure inventory and tracking system is always up to date

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