Technical Services Lead

TECHNICAL SERVICES LEAD

Position Summary

As a Technical Services Lead in the localization industry, you will play a pivotal role in overseeing and managing technical aspects related to localization projects. You will lead a team of technical experts, ensuring the seamless integration of technology into the localization workflow. This position requires a deep understanding of localization processes, software solutions, and a commitment to delivering high-quality localized content. Will be aligned with Tech Vertical and Strategic Accounts.

What You Will Do

• Technical Leadership:

Provide technical expertise and leadership in the development and implementation of localization solutions.

Collaborate with cross-functional teams to understand project requirements and integrate technology solutions accordingly.

• Team Management:

Lead and mentor a team of technical professionals, fostering a collaborative and innovative work environment.

Provide guidance on technical issues and ensure the team's skill development.

• Localization Technology Implementation:

Evaluate, select, and implement localization tools, software, and platforms to enhance efficiency and quality.

Oversee the integration of Computer-Assisted Translation (CAT) tools, Translation Management Systems (TMS), and other relevant technologies.

• Process Optimization:

Streamline and optimize localization processes by identifying and implementing automation opportunities.

Conduct regular assessments to ensure technology solutions align with industry best practices.

• Quality Assurance:

Collaborate with quality assurance teams to ensure the delivery of accurate and culturally appropriate localized content.

Establish and enforce quality standards for technical aspects of localization projects.

• Client Interaction:

Engage with clients to understand their technical requirements and provide consultative guidance on localization solutions.

Participate in client meetings and presentations to showcase technical capabilities.

• Issue Resolution:

Address and resolve technical challenges during the localization process promptly.

Collaborate with relevant teams to troubleshoot and implement effective solutions.

• Documentation and Reporting:

Maintain comprehensive documentation of technical processes and configurations.

Generate regular reports on technical aspects of localization projects for management review.

To Be Successful You Will Have

• Bachelor's degree in any stream, Localization, or a related field.

• Min 5+ years of experience working with applications for process automation and workflow design, preferably in the localization domain

• Proven experience in a technical leadership role within the localization industry.

• Strong understanding of localization processes, CAT tools, TMS, and other related technologies.

• Excellent project management and organizational skills.

• Familiarity with industry standards and emerging trends in localization technology.

• Clear Goals: To have a clear vision of what you want to achieve. Setting specific, measurable, achievable, relevant, and time-bound (SMART) goals.

• Hard Work and Discipline: Success is rarely achieved without hard work and discipline. Consistent effort, dedication, and the ability to stay focused on tasks are crucial.

• Effective Communication: The ability to communicate clearly and effectively is essential in various aspects of process. This includes interpersonal communication and written communication.

• Adaptability: The ability to adapt to changing circumstances and embrace new challenges is crucial. Must be agile to adapt new scenarios and challenges.

• Time Management: Individual need to be often skilled at managing their time efficiently. Prioritizing tasks, avoiding procrastination, and maintaining a healthy work-life balance.

In Return, You Can Expect

• Ongoing career opportunities at a repeat Forbes & Newsweek-listed "Best Employer for Women", "Best Employer for Diversity", "Best Remote Employer", "Best Large Employer", and "Most Loved Workplace".
• Experience working for a trusted partner to thousands of companies around the world and a World Leader in Content, Localization and Globalization.
• To work with a passionate and diverse team of specialists from across the world in areas such as Content creation, Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services and Business Operations.
• Currently working in hybrid mode. Must be present in office twice in a week.

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.