Project Manager

1. Customer Management

• Manage client expectations.
• Serve as primary day-to-day contact for external clients.
• Provide support and input to Sales and external clients, including education about the localization process, as required.
• Scope estimation and expectations management
• QBR (actively take part in internal\external QBRs)

2. Production management

• Plan and monitor projects to meet deadline, quality and budget requirements.
• Collaborate with production teams to maintain appropriate client- or project-specific procedures, solutions, checklists and instructions.
• Responsible for managing vendor relationships to ensure they are content and any expressed concerns within your scope are quickly and productively addressed.
• Responsible for routine and proactive dialogue with linguists regarding KPI performance, available capacity and related constraints.
• Logistics management with functional teams\Partners,
• Maintaining project tracking and follow up with production teams as necessary
• Arrange and deliver client deliverables to GPM (on-site manager)
• Competent with technology and willing to evolve/learn new skills
• Strong analytical skills - able to prioritize and balance competing demands in accordance with established priority hierarchy
• Solution oriented - willing to push back and negotiate when needed.
• Handling customer and/or vendor queries and mitigating the requirement on same page.

3. Finance management

• Monitor and maintain project financials, including month end activities, revenue forecasting and billings.
• Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability.
• Budget creation and approval
• Invoicing, Forecasting, Month end activities