Pre-Sales Solution Consultant

Job Description 

Pre Sales Solution Consultant 

Position Title:               Pre Sales Solution Consultant

Reports to:     Asia Managing Director 

Status:              Full time 

Location:         Singapore 

Position Summary 

Lionbridge Pre Sales Solution Consultant are collectively responsible for developing customer solutions that exceed expectations for technical competency, quality, project management, and cost savings.  Pre Sales Solution Consultant have primary responsibilities in three areas: 

1. Gathering opportunity requirements, and subsequently developing solutions that establish Lionbridge credibility through innovative Solutions Briefings and other pre-sales documents and presentations 

1. Providing account planning support to BDDs, including development of proactive Solutions Briefings 

1. Contributing to and/or owning the quality of proposals, RFI responses, and budgetary estimates 

Pre Sales Solution Consultant must have both technical skills and consultative sales skills, creating client intimacy with their domain expertise, and positioning as a trusted technical advisor to the client or prospect.  As a bridge between Sales and Operations, the Pre Sales Solution Consultant must have prior hands-on experience in both spheres.  Additionally, Pre Sales Solution Consultant work closely with Lionbridge Marketing teams on collateral development. 

Pre Sales Solution Consultant from time-to-time may be assigned to short-term billable roles, such as on-site QA Process consulting projects. 

Pre Sales Solution Consultant also engage in process improvement activities, such as updating proposal templates,  reviewing/updating knowledge base content, preparing Rate Cards, documenting site capabiities, writing up resourcing flow charts, etc. 

General requirements for Pre Sales Solution Consultant include: 

• Highly proficient in written articulation of Lionbridge services vision and strategy, as well as the details and values of specific solutions 

• Able to create powerful customer presentations, in PPT as well as at the whiteboard 

• Able to work collaboratively with diverse teams, including Sales and Delivery teams in multiple regions across the globe 

• Able to travel up to 50%, for customer presentations and requirements gathering 

• Able to work independently 

• Must be adaptable, able to engage on a wide range of business solutions, including large, complex and leading-edge projects 

• Strong organizational skills 

• Strong technical background in Lionbridge service lines 

Specific Duties 

Solutions Development 

• Leads requirement definition process with prospects and customers during pre-sales cycle 

• Develops solutions outlines, including recommended service delivery methodologies, resource requirements, and budgetary price estimates 

• Coordinates the efforts of internal subject matter experts in order to develop client solutions  

• Create ROI and other economic models to substantiate the proposed solution 

• Prepares detailed written proposals, in conjunction with bid preparation team 

• Support preparation of sales presentations with case studies and other proof points 

• Defining solutions that leverage Lionbridge capabilities to address client needs 

• Coordinating the efforts of internal subject matter experts to present client solutions 

• Map requirements to specific Lionbridge service solutions   

• Prepare solutions briefs (recap letter, solution memo, PPT, ROI study, etc.) 

• Support preparation of pro forma P&Ls 

Account Planning 

• Strategize with sales and operational strategic account owners on penetration and expansion of accounts 

• Analyze customers' business and technical requirements and enterprise architecture 

• Evaluate technological options and their effectiveness in meeting the customers' needs 

• Identify stakeholders with whom to speak further and opportunities beyond those immediately apparent within the customer’s company 

• Look for opportunities for other areas of client organization and pursue these with the appropriate Account Manager 

• Participate in quarterly account plan table-top reviews 

Proposal Quality 

• Technical quality owner for proactive proposals, responses to RFPs and RFIs 

• Collaborate with operations during start-up and/or transitional projects to ensure integrated hand-off from presales development and negotiations phases to postsales kick-off 

• Contribute to development of best practices and Intellectual Capital 

Job Qualifications 

Education 

• Bachelors Degree in Computer Science, Software Engineering or related field of study 

Experience: 

• Minimum of 7 years experience in localization, development, quality assurance, or related fields 

Skill/Ability: 

• Fluency in Korean, Japanese, or Chinese languages a plus 

• Strong customer presentation and communication skills 

• Deep understanding of one or more specializations: localization, functional and localization testing, application development, digital marketing, community management  

• Experience working with offshore delivery models and outsourcing programs 

• Ability to build financial models to demonstrate financial ROI for proposed solutions 

• Capacity to lead proposal development teams 

• Excellent project management and organizational skills 

• Ability to solve problems and make decisions quickly and creatively 

• Ability to work efficiently under tight deadlines and in stressful situations 

• Strong time management skills 

• Capacity to understand and assimilate complex technical information 

• Knowledge of and sensitivity to multi-lingual and multi-cultural issues 

• Willingness and ability to travel as needed