IT Support Technician

IT Support Technician

We are searching for an IT Support Technician to join our team!  You will use your hands-on IT expertise within a team engaged in providing hardware and software support to Lionbridge employees in the Americas region. You will assist your colleagues by providing escalated support of hardware, software assets, inventories, and desktops/laptops. In addition to support, you will be a part of project teams for implementing new technology.

Note: This is a 100% on-site position at our office in Mexico City.

What You Will Do:

• Follow and build on policies revolving around accounts and onboarding practices
• Aid in requests and guidance from other team members on server and networking
• Build, configure and ship desktops/laptops and IT accessories in accordance with departmental standards
• Provide local and remote hardware and software support for Lionbridge users in North America based on ticket management in the Lionbridge helpdesk ticketing system
• Resolve user-identified problems through troubleshooting, root-cause analysis, and solution implementation
• Diagnose, troubleshoot, and maintain all hardware and software-related issues for users, on-site and remotely
• Assist in documenting IT technical instructions, processes, and procedures
• Ensure inventory and tracking system is always up to date

To Be Successful You Will Have:

• 2-3 years of hands-on experience in hardware and software support
• Strong customer service skills and ability to work well with all levels of the organization
• Experience with Active Directory, network connectivity devices, and server and server software management practices
• Experience with IT security best practices
• Understanding of ITIL fundamentals and practices
• Self-motivated with a demonstrated ability to work independently and as part of a team

In Return, You Can Expect:

• The opportunity to work with world-leading companies, opening the door to limitless opportunities.
• Working with a Forbes-listed World-Leader in “Best Remote employer”, “Top employer of Women” and “Top employer for Diversity”.

About Us

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide.  Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Breaking Barriers.  Building Bridges.