Community Team Lead

COMMUNITY TEAM LEAD (GAMES)

Please note this is an on-site position at our studio in Mexico City, Mexico.

WHAT YOU WILL DO: 

• Community Management Leadership: Ensure finding, onboarding, scheduling, and training of Community Managers for assigned projects. Prepare Daily/Weekly/Monthly Reports for customers
• Program Leadership: Oversee client relationships, ensuring all delivery responsibilities are met for assigned projects.
• Workload Distribution: Manage the distribution of workload across assigned projects.
• Business Reviews and Reporting: Coordinate the creation of business reviews and data reports to keep stakeholders informed and engaged.
• KPI Management: Manage project KPIs to ensure alignment with corporate goals and client expectations.
• Functional Collaboration: Coordinate with other functional heads, understand working capital cycles, and lead continuous improvement initiatives.
• Project Planning and Execution: Develop project plans, timelines, capacity plans, and specifications. Track the execution of project tasks using defined metrics according to a measurement plan.
• Quality and Timeliness: Ensure the delivery of high-quality and timely services to clients.
• Escalation Management: Lead and approve the resolution of escalations to maintain client satisfaction.
• Continuous Improvement: Identify and implement improvements for the project to enhance efficiency and effectiveness.
• Procurement Proposals: Make recommendations for procurement with thorough cost-benefit analysis.
• Additional Tasks: Perform other tasks crucial for project success as directed by the director, ensuring timely performance of duties defined for other positions.
• Client Relations and Production Management: Focus on managing excellent client relations and overseeing production.

TO BE SUCCESSFUL, YOU WILL HAVE: 

•    At least 3-year experience in Community Management, Social Media Monitoring, or Community Moderation;
•    At least 1-year of experience in managing a team; 
•    Degree in communication, management, or technology;
•    Very good knowledge of the video game market;
•    Community building and maintenance methodologies knowledge;
•    Good command of project tracking and support tools;
•    Good knowledge of MS Office; 
•    Fluency in English (minimum B2);
•    Highly developed interpersonal, organizational and analytical skills.

IN RETURN, YOU CAN EXPECT:

• Contract of employment with employee benefits package including private medical care, sport card, day off on your birthday and holiday allowance.
• Exposure to various technology stacks, and opportunity to cooperate with one of the biggest tech companies in the world.
• Access to both internal and external training platforms.
• Career guidance with learning and development opportunities along the way, backed by Lionbridge's internal mobility and referral bonus programs.

ABOUT US:

Lionbridge Games delivers the gaming experience you envision to any global audience. Our passionate global gamers help bring every aspect of your game to life, without compromise. Our services include narrative design, game localization, voiceover recording, subtitling, quality assurance testing, and player experience services. Lionbridge brings the highest quality and most precise testing to every game you develop—everywhere it will be played.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Breaking Barriers. Building Bridges.