Business Analyst

Business Analyst

Lionbridge is seeking a detail-oriented and analytical Business Analyst to join our team in Mexico City. This role will serve as a vital link between our business objectives and technology capabilities, helping drive product excellence and operational efficiency. The ideal candidate will have strong experience in Agile environments, excellent collaboration skills, and the ability to translate business needs into clear, actionable requirements for cross-functional teams.

What You Will Do

• Collaborate with Product Managers and cross-functional teams to gather, document, and prioritize business requirements and user stories
• Translate high-level product goals into detailed business and functional requirements in JIRA
• Partner with Engineering and Design teams to ensure requirements are well understood and properly implemented
• Support agile workflows by refining and updating user epics and stories
• Analyze current systems and workflows to identify areas for improvement or automation
• Assist in user research, stakeholder interviews, and data analysis to guide product strategy
• Support product performance measurement through both qualitative and quantitative data
• Create and maintain documentation (e.g., process flows, data models, use cases, test scenarios)
• Act as a liaison between business stakeholders and technical teams to ensure alignment
• Support user acceptance testing (UAT) and validate features against requirements
• Participate in and support Diversity & Inclusion initiatives within the organization

To Be Successful You Will Have

• 3+ years of experience as a Business Analyst, Product Analyst, or similar role in a digital or enterprise environment
• Proven experience working with Agile teams and methodologies
• Strong analytical thinking, problem-solving, and communication skills
• Proficiency with tools such as JIRA, Confluence, Adobe Analytics, and/or Splunk
• Bachelor’s degree in Business Information Systems, or related field (or equivalent experience)
• Background in digital web applications or enterprise software (hospitality or B2B a plus)
• Familiarity with CRM, booking, or event management systems
• Ability to break down complex problems into structured, actionable requirements
• Strong collaboration and interpersonal skills across technical and business teams
• Fluency in English (written and verbal)
• High attention to detail while keeping sight of larger business goals
• A mindset focused on continuous improvement and delivering value

In Return You Can Expect

• A valuable foot in the door within the gaming and digital services industry
• Opportunities to contribute to high-impact products and global initiatives
• A collaborative team environment with exposure to global stakeholders
• Growth and development opportunities in a dynamic and fast-paced organization

About Us

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Breaking Barriers. Building Bridges.