Account Manager

Account Manager

Position Summary

The Account Manager will focus on growing and maintaining existing revenue streams for a portfolio of small to mid-sized accounts. This quota-carrying sales role is responsible for proactively managing client relationships, identifying opportunities for expansion, and ensuring high levels of customer satisfaction and retention. The ideal candidate will operate within an assigned market and have the ability to develop into a more senior role within the organization (ESD and AE).

What You Will Do

Strategic Account Leadership & Delivery-Driven Growth

• Own and evolve strategic relationships within key gaming accounts, combining deep delivery expertise with commercial growth ownership
• Build account strategies grounded in a strong understanding of client production pipelines, quality needs, and operational pain points
• Identify and drive expansion opportunities through delivery excellence, trust, and proven impact , particularly across QA, player experience, and adjacent services
• Translate operational success into scalable account growth, including new programs, studios, and service lines

Client Partnership & Executive Engagement

• Serve as a primary point of contact for senior client stakeholders , building trusted, long-term relationships
• Act as a client advocate internally , ensuring delivery quality, alignment, and responsiveness across global teams
• Lead executive-level conversations, including business reviews, roadmap alignment, and strategic planning
• Resolve complex client challenges by combining operational insight with a solutions-oriented mindset

Program Leadership & Operational Excellence

• Oversee large, complex, multi-site programs, ensuring consistent delivery standards, communication, and quality outcomes
• Drive alignment across global teams on processes, reporting, and performance expectations
• Proactively identify risks and implement mitigation strategies to protect both delivery success and client satisfaction
• Optimize resource allocation, scalability, and efficiency to support both delivery and margin goals

Growth & Expansion Within Accounts

• Identify whitespace opportunities through deep knowledge of client workflows and unmet needs
• Partner with sales and solutions teams to convert delivery-led opportunities into structured commercial engagements
• Support and contribute to pricing, renewals, and scope expansion discussions with a strong understanding of delivery impact and value

Industry & Solution Leadership

• Bring credibility as a hands-on expert in QA and game testing , with the ability to expand into adjacent areas (localization, audio, player experience, AI-enabled services)
• Stay current on industry trends in game development and testing, and translate them into actionable client insights
• Represent Lionbridge Games as a trusted delivery and solution partner within the gaming ecosystem

To Be Successful You Will Have

Experience & Background

• 8-10+ years of experience in games QA, testing operations, or program management , with increasing responsibility in client-facing roles
• Proven success leading large, global QA programs or multi-site teams within game development
• Demonstrated ability to grow client relationships organically , ideally contributing to account expansion or transformation
• Experience acting as a primary interface with client stakeholders , including senior or executive-level contacts

Operational & Strategic Strength

• Strong ability to connect day-to-day delivery with long-term strategic outcomes
• Expertise in managing complex programs, cross-functional teams, and global delivery models
• Proven track record in risk management, process optimization, and scaling operations

Client Partnership & Communication

• Exceptional stakeholder management skills, with the ability to build trust through credibility and execution
• Clear, structured communicator able to present insights, risks, and recommendations to both operational and executive audiences
• A solutions-oriented mindset , with a strong sense of ownership and accountability

Commercial Awareness

• Strong understanding of how delivery performance ties to revenue, margin, and account growth
• Ability to identify and support upsell and cross-sell opportunities based on client needs and operational gaps
• Comfortable participating in commercial discussions , including renewals and scope expansion

Industry & Domain Expertise

• Deep knowledge of game development lifecycles, QA methodologies, and testing processes
• Familiarity with broader service areas such as localization, player experience, audio, and emerging AI-driven solutions (preferred)

Mindset & Leadership Style

• Hands-on, people-first leader who can motivate and scale high-performing teams
• Highly proactive, with a bias toward action, ownership, and continuous improvement
• Comfortable operating in fast-paced, high-pressure environments with multiple stakeholders

In Return, You Can Expect
• A quota-carrying role with opportunities to advance to senior sales positions (ESD or AE).

• A dynamic, collaborative work environment with global exposure.

• The chance to work with a market leader in language and technology solutions.

• Support from experienced colleagues across Marketing, Operations, and Delivery to ensure your success.

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com .