Process Technician

Managed Services Technician 3

Position Summary

Lionbridge is seeking a skilled and experienced Managed Services Technician 3 to join our experienced team. The Managed Services Technician 3 will be responsible for providing technical support to clients, troubleshooting technical issues, and ensuring the delivery of high-quality managed services. This role requires a solid technical background, good problem-solving skills, and a passion for providing excellent customer service.

What You Will Do

• Provide technical support to clients, resolving technical issues in a timely and effective manner.
• Troubleshoot and diagnose technical problems using a variety of tools and techniques.
• Escalate unresolved issues to senior technicians or vendor support.
• Monitor system performance and identify potential problems.
• Implement solutions to prevent future technical issues.
• Develop and maintain technical documentation.

To Be Successful You Will Have

• A high school diploma, General Education Development (GED) or equivalency.
• Technical certifications such as CompTIA A+, Network+, or Security+ are a plus.
• 3+ years of experience in IT support, with 1+ years in a managed services environment.
• Strong technical skills in [relevant technologies].
• Good problem-solving skills.
• Good communication and interpersonal skills.
• A strong grasp of the Microsoft Office suite (MS Word, MS Excel, OneNote, MS Outlook Exchange etc.).

In Return, You Can Expect

• You will work for the world's #1 globalization company and a Forbes "America's Best Large Employer and "Best Employers for Women" Company

• You will work with a team as passionate and collaborative as you are

• The opportunity to put your vision, ideas and best practices into production

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com .