Helpdesk Support Engineer (HD4)

Helpdesk Support Engineer

Position Summary

Your will be part of Global Helpdesk Support to provide seamless IT support to end users based on ITIL framework

What You Will Do

• Responsible for Global Helpdesk Support
• Managing escalations and SLA
• Handled Helpdesk Chat Support
• Ability to work in various shifts in 24/7 support model

To Be Successful You Will Have

• 1-4 years of experience working in IT Support (Helpdesk, ServiceDesk)
• English proficiency (particularly in writing), Business English certificate would be a plus
• Superb English and communication and team working capabilities
• University degree preferably in IT or electronics
• Strong IT awareness and technical acumen. SQL knowledge would be a big plus
• Experience in troubleshooting PC and Windows related incidents, problem solving and administration
• Good knowledge of internet networks, VM & Cloud solutions O365, AD. Microsoft certificates would be a plus
• High level of honesty and integrity
• Good analytical and interpersonal skills
• They should have ability to work in various shifts in 24/7 support model
• Scope of responsibilities:
• Handle day to day request
• Handle Service desk Chat
• IP Monitoring tool

In Return, You Can Expect

• Ongoing career opportunities at a repeat Forbes & Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”.
• Exposure to handle large infra
• Support from multiple technical teams and opportunities for learning
• Flexible work culture

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status