Global Account Manager

Global Account Manager

Are you a relationship builder with commercial instincts and a drive to grow global partnerships?  We’re looking for a Global Account Manager to play a pivotal role in delivering excellence and expanding one of our most strategic global accounts. In this client-facing role, you’ll go beyond execution—building trusted relationships, surfacing new opportunities, and helping shape account growth strategies that align with evolving client needs.

You’ll be a key member of our global account team, ensuring world-class delivery while activating new ways to deepen engagement and grow revenue. If you thrive in a fast-paced environment, love client collaboration, and have an eye for unlocking value, we want to hear from you.

What You Will Do

Client Engagement & Relationship Growth

• Serve as a primary day-to-day contact for a global client, ensuring proactive communication, dependable delivery, and seamless coordination across teams.
• Cultivate trusted relationships across stakeholder groups—understanding business priorities and translating them into actionable, value-added solutions.
• Support strategic account plans by contributing insights on client goals, usage trends, feedback, and potential areas for deeper engagement.
• Lead or co-lead regular client meetings, business reviews, and planning sessions to demonstrate performance and uncover growth opportunities.

Project Execution & Performance Management

• Partner with internal operations, delivery, and solutioning teams to ensure projects are delivered on time, on budget, and to the highest standards.
• Monitor KPIs and service metrics to ensure quality and client satisfaction, while flagging risks or bottlenecks early.
• Coordinate status updates, reporting, and performance summaries for internal teams and client stakeholders.

Growth Activation & Commercial Support

• Identify and qualify upsell or cross-sell opportunities through day-to-day client interactions, usage patterns, and evolving business needs.
• Collaborate with senior account leadership to shape proposals, support pricing discussions, and contribute to contract renewals and expansions.
• Assist in mapping new buying centers, expanding use cases, and preparing growth narratives that align with broader account strategy.

Collaboration & Market Awareness

• Partner across departments, time zones, and functions to deliver cohesive, client-centered solutions.
• Stay current on trends in localization, content, AI, and digital transformation to contribute meaningful insights to account conversations.
• Support strategic initiatives and innovation briefings as directed by the Global Account Director or leadership.

To Be Successful You Will Have

• Experience: 3–5 years in account management, client success, or B2B relationship management—ideally within a global or enterprise service environment.
• Growth Mindset: A commercial orientation with the ability to spot opportunities and support proposal development or expansion efforts.
• Client Focus: A service-driven mindset with a passion for exceeding client expectations and earning long-term trust.
• Execution Strength: Proven ability to manage multiple priorities, projects, and stakeholders with structure, precision, and follow-through.
• Communication: Clear and confident communicator who can tailor messages across operational and executive audiences.
• Industry Curiosity: Familiarity with localization, global content, or tech-enabled services is helpful—but eagerness to learn is essential.
• Collaboration & Agility: Thrives in a fast-paced, cross-functional, and globally distributed environment.

In Return, You Can Expect

• Ongoing career opportunities at a repeat Forbes and Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”
• Career development and a career path designed to utilize your learned skills and ultimate professional passions in a world-leading company with over 25 years of world-leading experience

Our People are Our Pride – Benefits and Perks

• Competitive pay based on the work you’ll do here and not your previous salary.  Expected Compensation: $100,000-$140,000 USD/year + a competitive and achievable commission plan!
• Health Coverage for you and your family with multiple plan options:  Health, Vision, Dental; as well as HSA and FSA eligible programs
• Generous Paid-Time-Off and 10 Company Paid Holidays, as well as Floating Holidays, Paid Volunteer Days and an additional Paid Day Off for your Birthday!
• 401k with company match
• Free access to Lionbridge’s Employee Wellness Platform and Employee Assistance Program to support both physical and mental health
• Earn extra money in your HSA for completing Wellness Incentive goals through employer contributions
• Career guidance with learning and development opportunities along the way, backed by Lionbridge’s Internal Mobility and Referral Bonus programs

About Us

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Breaking Barriers.  Building Bridges.