Game Tester Coordinator, Player Experience

This role supports the day-to-day execution and successful delivery of test submissions on the Game Tester platform. You'll help create a positive experience for testers and clients by managing community interactions, supporting platform operations, assisting with client requirements, and ensuring quality standards are met throughout the testing process.

What You Will Do:

• Support and manage tester communities across Discord, email, and the Game Tester platform, fostering an engaging and collaborative environment
• Provide timely, professional support to testers and coach them on platform best practices and testing standards
• Moderate community discussions, enforce guidelines, and coordinate community activities (events, competitions, giveaways, game nights)
• Review, evaluate, approve, or reject test submissions based on quality and readiness criteria, and provide clear feedback to developers
• Monitor and manage active testing projects and invitations; create and maintain Discord servers for testing activities
• Support clients in defining testing requirements, communicate on test setup and execution, and act as primary point of contact for designated accounts
• Review tester feedback, assess performance for VIP/recognition programs, and address inappropriate behaviour per platform policy
• Monitor game launches and industry developments, and share relevant market intelligence with internal stakeholders
• Collaborate cross-functionally and contribute to continuous improvement across community, platform, and client operations

To Be Successful, You Will Have:

• Minimum 1 year of experience in community management, customer support, or project/event coordination delivered on time and within scope
• Excellent written and verbal communication skills
• Experience working in a fast-paced environment, juggling multiple tasks, stakeholders, and priorities
• Strong organizational and analytical/problem-solving skills
• A customer-focused mindset and a proactive, accountable approach to work
• Strong attention to detail and a results-oriented mindset
• Fluency in English, written and spoken

In Return, You Can Expect:

• A collaborative, supportive team environment within a global games industry leader
• The opportunity to work with international clients and cross-functional teams across multiple regions
• Exposure to exciting projects within the gaming and player experience space
• Room to grow your skills and take initiative in a dynamic, fast-paced setting
• A workplace that values quality, accountability, and continuous improvement

About Us

Lionbridge Games delivers the gaming experience you envision to any global audience. Our passionate global gamers help bring every aspect of your game to life, without compromise. Our services include narrative design, game localization, voiceover recording, subtitling, quality assurance testing, and player experience services. Lionbridge brings the highest quality and most precise testing to every game you develop-everywhere it will be played.

Breaking Barriers. Building Bridges.