AI Program Manager

AI Program Manager

As an AI Program Manager, you will be a customer-facing, results-driven leader responsible for overseeing AI production and supporting AI process creation and workflow management. You will provide consultancy to the Operations and Sales teams on AI projects and opportunities, ensuring exceptional customer engagement and satisfaction. Your role will be critical in driving operational excellence and financial health of assigned accounts.

What You Will Do:

• Engage with customers to understand their business needs and challenges; provide expert advice on integrating ML models with our technologies.
• Manage the timely flow of all account project actions from initiation to delivery, ensuring projects meet quality, turnaround time, and budget expectations.
• Recognize customer needs and proactively address them through innovative thinking and collaboration with internal teams.
• Provide training and guidance to internal teams on AI-related concepts and processes.
• Oversee the AI Production team, providing guidance and setting goals.
• Ensure the accuracy of financial project data, workflows, schedules, and processes to maximize efficiency and profitability.
• Own financial aspects for the production teams, including financial reporting, VAR, labor, and customer complaints.
• Offer technical insights and solutions to stakeholders to enhance model performance in multilingual contexts.
• Identify opportunities for increasing revenue from existing and new business streams through customer engagements.
• Collaborate with and support Sales teams to exploit revenue growth opportunities within the AI business.

To Be Successful You Will Have:

• Strong interpersonal skills, cross-group coordination at all levels, business acumen, and ability to manage multiple projects simultaneously.
• Extensive expertise and proven experience in the Localization industry.
• At least 6 years’ experience managing localization, data science, or NLP projects.
• Minimum 1 year experience in a research role in linguistic, social sciences, or computer science.
• Working experience with translation tools and management platforms required.
• Prior consultancy or advisory role experience is desirable.
• Proactive attitude with a strong sense of ownership.
• Passionate about customers, technology, and people.
• Strong analytical/problem-solving skills, project management skills, organizational skills, and communication skills.
• Ability to work under deadline pressure with superior judgment and team-building skills.
• Adaptability, flexibility, and ability to juggle multiple assignments in a fast-paced environment.
• Innovative and creative mindset.
• At least 4 years’ experience in project management, program management, finance, or marketing. Agency or entertainment/gaming industry experience is a plus.
• Fluency in English is mandatory; additional language fluency is an advantage.
• BA/BS required; advanced business degree preferred.

What You Can Expect:

• An opportunity to lead AI production initiatives and contribute to the strategic growth of our AI capabilities.
• A collaborative and dynamic work environment that values innovation, simplification, and customer focus.
• Access to professional development and continuous learning opportunities.
• Competitive salary and comprehensive benefits package.
• The chance to make a significant impact on a global scale by driving operational excellence and financial performance.

Our People are Our Pride – Benefits and Perks

• Competitive pay based on the work you’ll do here and not your previous salary.  Expected Compensation: $110,000 - $135,000 USD/year dependent on experience.
• Health Coverage for you and your family with multiple plan options:  Health, Vision, Dental; as well as HSA and FSA eligible programs
• Generous Paid-Time-Off and 10 Company Paid Holidays, as well as Floating Holidays, Paid Volunteer Days and an additional Paid Day Off for your Birthday!
• 401k with company match
• Free access to Lionbridge’s Employee Wellness Platform and Employee Assistance Program to support both physical and mental health
• Earn extra money in your HSA for completing Wellness Incentive goals through employer contributions
• Career guidance with learning and development opportunities along the way, backed by Lionbridge’s Internal Mobility and Referral Bonus programs

About Us

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

 Breaking Barriers.  Building Bridges.