Head of Language Quality & AI

The Head of Language Quality & AI holds the highest level of senior responsibility for the Language Excellence function within the Tech Vertical Line of Business. This position plays a vital role in shaping Lionbridge evolving strategies around an AI led LSP from developing new services, their delivery and continuous improvement, to winning and delighting our Strategic and Global customers.

As a key member of our Language Excellence team, you will also assume accountability for overseeing all language services that Lionbridge currently delivers in the Tech Vertical and actively support the develop, deploy and manage new ones.
 
What You Will Do

• Oversee and own the Language Excellence teams, devise strategies tailored to our Strategic and Global customers.
• Lead a specialized team of Language Excellence Managers, focused on our Strategic and Global customers.
• Represent Lionbridge as the expert face, emphasizing our depth in language services proficiency.
• Ensure Lionbridge has the most effective Language models within the distinct customers to provide exceptional satisfaction and meet financial targets.
• Foster close partnerships with:
• Product team, to define and operationalize customer-facing and delivery-focused Language solutions.
• Product team to act as the main link for communication, knowledge share and operationalization within the team.
• Sales to supplement specialized expertise and knowledge, assist in conveying complex information more effectively to our customers, ensuring they have a clear and accurate understanding of our products/services.
• Leaders and GPMs to ensure language strategies are fully automated and deliver on Lionbridge commitments to our Strategic customers.
• Language Production team to optimize resource allocation, by streamlining team involvement to achieve the best financial outcomes.
• Quality and Profitability
• Monitor overall KPIs to identify and drive new improvement initiatives across the company.
• As key part of Language Excellence team, guide the evolution of our Language Services and Processes, ensuring the voice of the team is represented and acknowledged.
• Engage with Community Management to enhance the delivery solutions and nurture a community eager about our language services.
• Assure the assimilation of new global providers to accommodate innovative technical solutions or newly emerging tech trends such as GenAI.

To Be Successful You Will Have

• Minimum 5 years in Language Management role.
• Leadership skills and ability to strategic thinking and planning.
• High level of customer focus and understanding of customer needs. (particularly customers from the technology sectors)
• Team management and development experience with matrix style structure and remote locations.
• Very strong communication skills - expertise in English written and spoken communication: e-mail, status reports, conference calls, customer proposals, etc.
• Strong customer service skills.
• Experience and willingness to be a good Collaborator and Partner.
• Ability to work well with others in a multi-cultural and fast-paced environment.
• Self-motivated & positive can-do attitude.

In Return You Can Expect

• Contract of employment with employee benefits package according to your location, including day off on your birthday and day off for volunteering work.
• Experience working for a trusted partner to thousands of companies around the world and a World Leader in Content, Localization and Globalization.
• A Global Leader that is engaged with much of the Fortune 100, keeping the world connected through long-term partnerships.
• To work with a passionate and diverse team of specialists from across the world in areas such as Content Creation, Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services and Business Operations.

About Lionbridge
Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com.
 
We kindly inform that Lionbridge reserves the right to contact only selected candidates.