Global Program Manager

Job Description
The Global Program Manager will function as an operational, client-facing, results-driven, and innovative operations leader within. The role will have accountability for scheduling, technical performance, implementation of all contract deliverables, customer relationships, day-to-day program delivery, and driving profitable growth.   
 
What You Will Do 

• Personally engage with customers as a Customer Success leader: understand customers’ business needs and challenges: lead global teams to execute on defined solutions across all service offerings 
• Through customer engagements, be aware of, and actively seek out opportunities for increasing revenue from existing and potentially new business streams. 
• Recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality, Community and management teams.  
• Lead team members in the achievement of these goals.  
• Work with operations leadership, Lionbridge’s Sales team and Production teams to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across all lines of service delivery  
• Track and monitor performance of global delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability  
• Review program financial data and decide how to ensure financial targets are achieved. Ensure that financial reports reflect appropriate KPIs to show performance  
• Manage operational revenue forecasts and partner with Sales teams on the development of and delivery against sales forecasts.  
• Provide support as a key interface with Customers at the last stage of the sales cycle, through the provision of thought leadership as solutions are being crafted.  
• Drive onboarding of new Customers or new business streams with existing Customers as appropriate. 

To Be Successful You Will Have 

• Min 5 years’ experience in project management, program management within the Localization field. 
• Extensive interpersonal skills, excellent business planning skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time. 
• Strong oral and written communication skills, including slide concept creation, requirements, documents and presentation-building (including customer presentation in English.
• Strong analytical/problem solving skills, demonstrated success in driving complex programs, outstanding organizational skills and agility, strong communication skills (verbal and written), proven project management skills and a motivated self-starter.  
• Adaptability, flexibility and the ability to deal with ambiguity and juggle multiple assignments and deadlines associated with working in a fast-paced and changing environment.  
• Strong project management and negotiation skills while working within established business priorities and constraints. 
• Experience in effecting change i.e. driving institutional change through effective cross group collaboration and group evangelization.  
• Superior judgement, team building, budgeting, and the ability to work under continual deadline pressure required. 

In Return, You Can Expect 

• Ongoing career opportunities at a repeat Forbes and Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”.
• Career development and a career path designed to utilize your learned skills and ultimate professional passions in a world-leading company with over 25 years of world-leading experience. 
• Our People are Our Pride – Benefits and Perks 
• Contract of employment with employee benefits package according to your location, including day off on your birthday and day off for volunteering work. 
• Exposure to various technology stacks, and opportunity to cooperate with one of the biggest companies in the world. 
• Access to Lionbridge’ Employee Wellness Platform.  

About Us  
Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

Breaking Barriers.  Building Bridges. of excellence, apply now!