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Workfront Sys Admin & Implementation Spl

United States

Workfront Sys Admin & Implementation Spl

  • United States
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Work from Home, Any
Position Title: Workfront Sys Admin & Implementation Spl

Req: 38804

Workfront System Administrator & Implementation Specialist

Lionbridge Technologies is actively seeking a Workfront System Administrator & Implementation Specialist to work as part of our team embedded in Cisco Systems Inc.'s internal brand agency, "The Hatch". Lionbridge is an award-winning company enabling more than 800 brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. This particular Lionbridge account services Cisco's brand team, which won IHAF's In-house Agency of the Year Award in 2020.

You will work independently as well as in a team whilst communicating with clients at multiple levels of the organization. The ability to consult and collate business requirements will be critical to this role. Strong written and verbal communication skills are therefore a must. It will also be essential to come armed with a proactive, innovative and can-do attitude. The ability to deal with day-to-day as well as new and complex issues will be critical.

What You Will Do:

  • Project manage Workfront implementations
  • Support new implementation, configuration and deployment
  • Support ongoing rollout, adoption, change management and continuous improvement initiatives
  • Provide system administration to multiple Workfront configurations
  • Create reports and dashboards within Workfront
  • Custom form-creation and updates
  • Template creation and updates
  • Monitor Workfront support queue(s), providing 1st line user support
  • Troubleshoot bugs and issues
  • Create and update documentation for Workfront processes
  • Stay up to date on Workfront releases and new features


Skills:

  • Highly organized with exceptional attention to detail
  • Customer service skills
  • Ability to work under pressure in a deadline-driven environment
  • Ability to prioritize/multi-task and follow projects through to completion
  • A Team Player with the ability to think outside the box


To be successful, you will have:

  • 2+ years in Workfront experience or similar administration system
  • Technical support experience
  • Strong interpersonal communication - and written/oral English communications skills.
  • Able to work and collaborate with people of diverse personalities and backgrounds
  • Experience in complying with corporate guidelines and brand requirements


Additional experience that will help you succeed:

  • Experience in Workfront adoption and adoption change management
  • Understand Workfront's API (REST)
  • 2+ years of Business Analysis/Consulting experience
  • Experience in assessing/proposing industry-standard tools and technologies (outside of Workfront)
  • Project Management experience
  • Web development/programming experience


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.