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Workfront Implementation Subject Matter Expert (SME)

Sunnyvale, California, United States

Workfront Implementation Subject Matter Expert (SME)

Sunnyvale | California | United States

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Sunnyvale , California
Position Title: Workfront Admin

Req: 26099

The Workfront Implementation Consultant/Team lead will be responsible for building the Workfront team within our client's organization. You will meet with potential clients to understand their Workfront needs. The ability to consult and collate business requirements will be critical to this role. Strong communication skills, customer focus and a positive, can-do-attitude will be key.

The candidate must also be a self-starter who is able to develop good relationships with the project and client teams to successfully drive projects of all sizes through to completion. It will also be essential for the consultant to be a team player who is highly organized. The ability to keep the project and project team organized and moving while maintaining a calm and pleasant demeanor even at the busiest of times is required.

Innovative thinking as well as attention to detail and accuracy are a must.

Responsibilities
  • Assess legacy / AS-IS system
  • Conduct user interviews to understand what's working/what's not
  • Look at where the business is headed (vision)
  • Understand and navigate stakeholders differences of opinion to objectively focus on end goal
  • Determine if Workfront is the right solution for their needs
  • Closely coordinate with Workfront Admins and PMs in implementing the proposed solutions
  • Detail oriented and be able to think of all the scenarios for functional and non-functional requirements
  • Lead ongoing reviews of business processes and developing optimization strategies
  • Stay up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Gathering critical information from meetings with various stakeholders and producing useful reports
  • Serving as a liaison between stakeholders and users. Meet with stakeholders to determine their Workfront needs
  • Lead Workfront "Center of Excellence" to manage governance across the whole organization
  • Manage Workfront licensing
  • Actively participate in Workfront Community Forums and local user group meetings
  • Stay up to date on Workfront releases and new features and communicate those with the wider team
  • Provide demos to teams considering implementing Workfront
  • Meet with teams on a regular basis for status updates


Skills
  • Highly organized with exceptional attention to detail
  • Self-starter
  • Exceptional customer service skills or Customer Service Oriented
  • Ability to work under pressure in deadline-driven environment
  • Ability to prioritize/multi-task and follow projects through to completion
  • Strong oral and written communication skills
  • Team player
  • Excellent people skills
  • Ability to think outside the box


Experience and Minimum Qualifications
  • 4+ years Workfront experience
  • 2+ years Project Management experience
  • Technical support experience
  • At least 3-5 years of experience of working in a similar environment
  • Strong interpersonal communication
  • Strong English language and written / oral communications skills
  • Able to work and collaborate with people of diverse personalities and various backgrounds
  • Experience in complying with corporate guidelines


IND17

LION19

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.