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Workfront Implementation Specialist

San José, San José Province, Costa Rica

Workfront Implementation Specialist

  • San José, San José Province, Costa Rica
Workfront Implementation Specialist

Lionbridge Technologies is looking for a candidate with a strong Workfront System Implementation background to successfully fulfill this role in a dynamic and fast-paced environment.
The candidate must be able to work independently as well as in a team while communicating with clients at multiple levels of the organization. The ability to adhere to implementation best practices while following business requirements will be critical to this role. Strong written and verbal communication skills are therefore a must. It will also be essential to come armed with a proactive, innovative, and can-do attitude. The ability to deal with day-to-day as well as new and complex issues will be crucial.

Due to the nature of the business and the client, the successful candidate must demonstrate their ability to multitask as well as remain highly organized even at the busiest of times. Furthermore, a keen eye for detail and delivering accuracy is the expectation when working and delivering to such clients.

Your day-to-day activities will include:
• Collaborating with Project Managers, Solution Consultant, and/or System Admin on new implementations, and system deployment.
• Assisting with ongoing rollout, adoption, and continuous improvement initiatives.
• Updating, and maintaining customized Workfront components
• Ensuring that Workfront system and feature releases are compatible with the client's infrastructure (testing hardware/server load performance, or upgrading components)
• Maintaining the integrity, performance, and efficiency of the system's implementations.
• Collaborating with Workfront System Admin and Consultants on implementing data backup, archiving and clean up best practices
• Creating and updating reports, dashboards, forms, and templates within Workfront
• Monitoring Workfront support queues providing first line user support.
• Creating and updating documentation for Workfront System Implementation and related processes (including but not limited to client requirements, end-user requests, system bugs, system patching, user training, implementations tests, others)
• Staying up to date on Workfront releases and new features
• Troubleshooting bugs and issues that compromise system performance

To be successful you should possess:

Soft skills
• Highly organized with exceptional attention to detail
• Able to work under pressure in a deadline-driven environment
• Flexible to prioritize/multi-task and follow projects through to completion
• Customer service driven team player with ability to think outside the box
• Disposition to collaborate with people of diverse technical and cultural background

Experience and Minimum Qualifications:
• Bachelor's degree in engineering, computer information science, information technology, or a related field.
• 4+ years proven experience working as a Workfront Implementation Specialist
• Understanding of Workfront's API (REST)
• Technical support experience with strong interpersonal communication skills
• Strong oral and written English communication skills (C1+ ESL or Native)
• Experience in complying with corporate guidelines

Additional Qualifications (nice to have)
• Experience in Workfront adoption and implementation strategies
• 2+ years of Business Analysis/Consulting experience
• Familiar with Workfront Fusion integration platform
• Experience in assessing/proposing industry-standard tools and technologies (outside of Workfront)
• Web development/programming experience

In return you can expect:
• The opportunity to challenge yourself, apply your knowledge, and develop new skills while learning about new related technologies from experienced professionals.
• Guidance and coaching towards achieving system administration related certifications
• Freedom to adapt your work environment to suit your strengths and potential for growth.
• Support in an inclusive, collaborative, and caring team environment.
• Work-life balance and flexible work arrangements.

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