Workfront Administrator & Implementation

Employment Type: Regular FT Salaried
Work Location: Work from Home, Any
Position Title: Workfront Administrator & Implementation
Requisition ID#: 46210

Workfront System Administrator & Implementation Specialist

Lionbridge Technologies is actively seeking a Workfront System Administrator & Implementation Specialist to work as part of our team embedded in Cisco Systems Inc.'s internal brand agency, "The Hatch". Lionbridge is an award-winning company enabling more than 800 brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. This particular Lionbridge account services Cisco's brand team, which won IHAF's In-house Agency of the Year Award in 2020.

You will work independently as well as in a team whilst communicating with clients at multiple levels of the organization. The ability to consult and collate business requirements will be critical to this role. Strong written and verbal communication skills are therefore a must. It will also be essential to come armed with a proactive, innovative and can-do attitude. The ability to deal with day-to-day as well as new and complex issues will be critical.

What You Will Do:

• Project manage Workfront implementations
• Support new implementation, configuration and deployment
• Support ongoing rollout, adoption, change management and continuous improvement initiatives
• Provide system administration to multiple Workfront configurations
• Create reports and dashboards within Workfront
• Custom form-creation and updates
• Template creation and updates
• Monitor Workfront support queue(s), providing 1st line user support
• Troubleshoot bugs and issues
• Create and update documentation for Workfront processes
• Stay up to date on Workfront releases and new features

To be successful, you will have:

• *** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. *** (Please see below for complete vaccination policy statement)
• 2+ years in Workfront experience or similar administration system
• Technical support experience
• Strong interpersonal communication - and written/oral English communications skills.
• Able to work and collaborate with people of diverse personalities and backgrounds
• Experience in complying with corporate guidelines and brand requirements

Additional experience that will help you succeed:

• Experience in Workfront adoption and adoption change management
• Understand Workfront's API (REST)
• 2+ years of Business Analysis/Consulting experience
• Experience in assessing/proposing industry-standard tools and technologies (outside of Workfront)
• Project Management experience
• Web development/programming experience

What You Can Expect in Return:

• The opportunity to work with world-leading companies, opening the door to limitless opportunities.
• Working with a Forbes-listed World-Leader in "Best Remote employer", "Top employer of Women" and "Top employer for Diversity".

About Us:

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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