Lionbridge (NASDAQ:LIOX) is a global outsourcing company that combines onshore, near-shore and offshore resources with proven program management capabilities to deliver value throughout a client's product or application lifecycle - from development through globalization, testing, and maintenance.
With a history of managing complex IT projects across multiple time zones, languages, and cultures, Lionbridge helps clients mitigate the risk of global sourcing by implementing best practices for knowledge transfer, project governance, and offshore transition. Lionbridge stays close to its customers by managing global program execution from solution centers in twenty-five (25) countries. Visit www.lionbridge.com for more information.
Web Publisher / Content Editor
Position: Web Publisher/Content Editor Location: Dublin, Ireland
Department: GDMP * Reporting to: DMS Lead
*GDMP = Global Digital Marketing Production
The Web Content Editor will report into the Digital Marketing Services (DMS) Lead and will be responsible for supporting the programs production requirements during all stages of program life cycle.
She/he will have ownership of Web Content production activities for one or more complex GDMP group project(s). They will ensure the project(s) output meets local and global expectations.
She/he is responsible for developing and maintaining good customer relationships, ensuring customer expectations are met and/or exceeded while maintaining highest levels of quality and efficiency.
Completing Web Publishing activities within CMS
Working with templates and wireframes to meet customer requirements
Quality assuring all production tasks completed
Ensure on-time global delivery of production requirements to the highest quality standards
Liaise with DMS Lead and PM team for all planning and training needs
Communicating effectively with internal and external stakeholders
Overall focus on Customer Service and Satisfaction
Ownership for all communication around your deliverables to the client and DMS Lead
Consult with all applicable global Marketing Managers and other client contacts on all production requests
Report on all assigned program/project related issues to DMS Lead and Lionbridge PM team as required
Ensure that trends and scores are positively increasing and that all Complaints and Fix-IT's are reducing
Contribute to Process Improvements and Innovation across the entire Production team:
Foster a collaborative environment across the global team to allow for deployment of Automation & Innovation extreme across all aspects of the program/ project(s)
Improve and enhance all relevant Production processes with metric driven data
Contribute to the planning and deployment of increased automation for the project
Work with the DMS Lead on the development and design for future additional services and offerings
Any additional tasks required as the role evolves
Work effectively with Global teams on all production tasks
Qualifications & Skills:
Degree-level education in a technical/editorial discipline or equivalent experience.
A minimum of 3-5 years' experience of the following:
Working with CMS/publishing/Editorial platforms
Web experience and Web Marketing Standards
Web page layout expertise
Ability to lead communications effectively across multiple diverse marketing, reporting and editorial teams
Ability to work self-sufficiently within a team environment
High standard of written and spoken English
Metrics and reporting skills
History of meeting and exceeding deliverables
Excellent communication skills via email, reports, presentations and working with clients.
Knowledge of common productivity applications (e.g. Excel, Word, Outlook, etc.).
Ability to solve problems, show initiative and enthusiasm and attention to detail.
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
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