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Web Publisher

Dublin, County Dublin, Ireland

Web Publisher

  • Dublin, County Dublin, Ireland
About Lionbridge:

Lionbridge (NASDAQ:LIOX) is a global outsourcing company that combines onshore, near-shore and offshore resources with proven program management capabilities to deliver value throughout a client's product or application lifecycle - from development through globalization, testing, and maintenance.

With a history of managing complex IT projects across multiple time zones, languages, and cultures, Lionbridge helps clients mitigate the risk of global sourcing by implementing best practices for knowledge transfer, project governance, and offshore transition. Lionbridge stays close to its customers by managing global program execution from solution centers in twenty-five (25) countries. Visit for more information.

Web Publisher / Content Editor

Position: Web Publisher/Content Editor Location: Dublin, Ireland

Department: GDMP * Reporting to: DMS Lead

*GDMP = Global Digital Marketing Production

Position Summary

The Web Content Editor will report into the Digital Marketing Services (DMS) Lead and will be responsible for supporting the programs production requirements during all stages of program life cycle.

She/he will have ownership of Web Content production activities for one or more complex GDMP group project(s). They will ensure the project(s) output meets local and global expectations.

She/he is responsible for developing and maintaining good customer relationships, ensuring customer expectations are met and/or exceeded while maintaining highest levels of quality and efficiency.

Primary Responsibilities
  • Completing Web Publishing activities within CMS
  • Working with templates and wireframes to meet customer requirements
  • Quality assuring all production tasks completed
  • Ensure on-time global delivery of production requirements to the highest quality standards
  • Liaise with DMS Lead and PM team for all planning and training needs
  • Communicating effectively with internal and external stakeholders
  • Overall focus on Customer Service and Satisfaction
    • Ownership for all communication around your deliverables to the client and DMS Lead
    • Consult with all applicable global Marketing Managers and other client contacts on all production requests
    • Report on all assigned program/project related issues to DMS Lead and Lionbridge PM team as required
    • Ensure that trends and scores are positively increasing and that all Complaints and Fix-IT's are reducing
  • Contribute to Process Improvements and Innovation across the entire Production team:
    • Foster a collaborative environment across the global team to allow for deployment of Automation & Innovation extreme across all aspects of the program/ project(s)
    • Improve and enhance all relevant Production processes with metric driven data
    • Contribute to the planning and deployment of increased automation for the project
  • Work with the DMS Lead on the development and design for future additional services and offerings
  • Any additional tasks required as the role evolves
  • Work effectively with Global teams on all production tasks

Qualifications & Skills:
  • Degree-level education in a technical/editorial discipline or equivalent experience.
  • A minimum of 3-5 years' experience of the following:
    • Working with CMS/publishing/Editorial platforms
    • Web experience and Web Marketing Standards
    • Web page layout expertise
  • Ability to lead communications effectively across multiple diverse marketing, reporting and editorial teams
  • Ability to work self-sufficiently within a team environment
  • High standard of written and spoken English
  • Metrics and reporting skills
  • History of meeting and exceeding deliverables
  • Excellent communication skills via email, reports, presentations and working with clients.
  • Strong knowledge of HTML, XML, CSS, JavaScript. Would be beneficial
  • Knowledge of common productivity applications (e.g. Excel, Word, Outlook, etc.).
  • Ability to solve problems, show initiative and enthusiasm and attention to detail.
  • Positive attitude

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

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