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VP Content Solutions

Waltham, Massachusetts, United States

VP Content Solutions

Waltham | Massachusetts | United States

Vice President, Content Solutions

Grab then release. Data transfer wizard. Technological pipefitter. Creates solutions and value that customers cannot live without. Gets content from point A to Z, while bypassing B through Y. This role is instrumental to leading the constant iteration from good to great of Lionbridge's operational front end. The role experiments and innovates, develops and deploys, best-in-class solutions to get client content to our specialists and back to our clients. Maniacal about getting content to production.

Key Responsibilities

The VP of Content Solutions will define and lead the set up and operations/ execution of an innovative Content conduit, ensuring client material gets channeled to production quickly, efficiently and returns with equal speed. In addition to a deep understanding of the needs of the customer and the market, the candidate will have a keen in-depth knowledge of technology innovations and their applications to deliver value to customers. A great influencer and team player while also understanding the wider Lionbridge strategy and direction. The role will develop methodologies to rapidly experiment in design sprint cycles bringing together customer, technology and business considerations. They will also be responsible to build and scale the interactions both internally and externally to promote the work done by the incubation center.

Key Accountabilities
  • Builds operational capabilities to rapidly and efficiently capture and deliver quality content at scale.
  • Provides thought leadership for implementing industry-leading strategies and standards for getting content from multiple platforms;
  • leverages insights to recommend improvements for Lionbridge
  • Owns execution and ongoing success of operational improvement efforts.
  • Assesses content needs and processes across teams to identify strategic areas of overlap and opportunities for improvement
  • Create, define and articulate compelling vision for emerging operational technology.
  • Analyze needs of market, customers and bring together technology capabilities to define opportunities for new ideas applicable to Lionbridge's capabilities to quickly capture data from clients
  • Understand market offerings and competitor capabilities
  • Create rapid design cycle sprints for experimentation process.
  • Lead internal communications, governance, project management
  • Be the voice and the mission of emerging technology related to rapid content capture
  • Balance competitive advantage, customer need and pure innovation
  • Build and grow the team and maintain pipeline of projects to work on
  • Scale and ensure successful projects get taken into product pathways
  • Thought leadership, evangelism - both internally and externally

Required Skills and Experience

  • Leadership and Subject Matter expertise in Operation/Processing technology
  • 15+ years within BPO or other similar industry
  • Deep knowledge in technologies such as AI, ML, data analytics and conversational interfaces
  • Expertise in business applications
  • An accomplished people leader who can effectively develop and retain top talent.
  • Combine discipline, entrepreneurship, collaboration and deep knowledge of the product and market
  • Prior experience in design thinking - ability to do iterative designing and prototyping with customer input
  • Strong communication and presentation skills
  • Conceptual and strategic thinking combined with strong operational ability
  • Self-motivated driver with ability to roll up sleeves to get things done.

Technical / Professional Qualifications:
  • Bachelor's degree in technical field or equivalent experience required; master's preferred. MBA plus
  • English Language

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