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Vendor Manager

Warsaw, Masovian Voivodeship, Poland

Vendor Manager

  • Warsaw, Masovian Voivodeship, Poland
Vendor Manager - Senior Community Management Business Partner.

At Lionbridge, our Community of professional and crowd translators, interpreters, MT post editors, testers, and subject matter experts is at the heart of everything we do. Our mission is to pair the right resource with the right project, at the right cost and the right quality level. As a Vendor Manager, your goal is to partner with our customers and operational teams to understand requirements and develop the best possible strategy to meet their goals. You are responsible for ensuring that we have a consistent, scalable, and engaged pool of partners, and that they are deployed in the most effective way across our many verticals, domains and customers.

Responsibilities:
  • Act as the bridge between customer goals & requirements and our community partners;
  • Represent the community as senior stakeholder during customer and internal meetings;
  • Vet and sync business requirements and map these to community driven results;
  • Live and breathe the Community Management Team Charter of:
    • We are the bridge between customers, project managers and the community,
    • We are their voice,
    • We own the performance and the results'
  • Own the capacity management for assigned accounts, including for team members and their customers where applicable:
    • Launch sourcing requests,
    • Ensure successful onboarding of new resources,
    • Lead continuous engagement strategies for your region, solution, vertical;
  • Live a community centric mentality: community experience is at the heart of everything we do;
  • Treat community partners like they are our customers and act in their best interest by pushing for process, technology, and experience improvement;
  • Utilize the strength of the community in new and creative ways;
  • Through your and your team's actions, directly impact core metrics of:
    • Customer NPS,
    • Community NPS,
    • Community Satisfaction,
    • Onboarding journey graduation,
    • Translator retention,
    • Community size and scale.


Requirements:
  • 5+ years experience in community management, customer success, customer support, supply chain management or a related field;
  • 5+ years experience in the localization industry;
  • High level of proficiency in spoken and written English;
  • Experience directly mentoring teams of 3-5 people is a plus;
  • Proven experience delivering world class customer service;
  • High ability to manage multiple competing interests, stakeholders and priorities;
  • A critical eye for using data to guide business decisions;
  • Strong organizational abilities: time and priority management, negotiation, conflict resolution, stakeholder management;
  • Strong communication skills;
  • Thorough understanding of basic financial concepts;
  • A high degree of self-motivation, proactiveness, flexibility, solution-driven mindset, and can-do attitude.


We offer:
  • Full time job contract;
  • 100% remote work;
  • Employee benefits package (including private medical insurance, sport card, holiday allowance, additional birthday day off);
  • Professional development opportunities in a multi-cultural environment - Lionbridge has offices in over 20 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles;
  • Work in a creative team of exceptional, passionate, globally based colleagues and customers and friendly atmosphere;
  • Access to training platform;
  • Ability to cope with latest technologies and directly drive meaningful and positive outcomes for our community partners ;
  • Find yourself in a professional, but relaxed and flexible environment (no dress code, flexible working hours);
  • Be part of a major organizational transformation towards a customer, community, and tech first led business;
  • Leadership that consistently takes an "employee first" approach and actively aids in your success.


About Us

Lionbridge partners with brands to break barriers and build bridges all over the world. For 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' customers. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 23 countries. Learn more at www.lionbridge.com.

We kindly inform that Lionbridge reserves the right to contact only selected candidates.

Internal position type: Group 1

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