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Training and Education Manager

Ballina, County Mayo, Ireland

Training and Education Manager

Ballina | County Mayo | Ireland



Position Title: Training and Education Manager

Lionbridge Technologies, Inc. (NASDAQ: LIOX) is a leading provider of globalization and testing services. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content lifecycle -- from development to globalization, search relevance, testing and maintenance. Global organizations in all industries rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments. Based in Waltham, Mass., Lionbridge now maintains more than 50 solution centres in 26 countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com

Role Description:

The role is responsible for the management of educational activities in order to improve qualification rates and quality across various customer programs. Additionally, the role has overall responsibility for the management of end-to-end user qualification across programs, ensuring metrics are reported on regular intervals as agreed, and that Customer targets are achieved.

The role requires close interaction with Leads, Managers and Directors, to ensure that Customers targets are achieved, training content is developed to agreed standards, appropriate Learning Paths and training interventions are created and assigned to users in a timely manner.

The role will also provide for opportunities to optimise existing processes, and to develop innovative methods to achieve Customer Targets.

The successful candidate will be based on site in our Ballina .

Responsibilities:

  • Management of the Training and Education Team members
  • Align processes and activities to achieve Customer Targets
  • Reporting of key metrics to support customer requirements, reporting on the qualification processes, and other metrics as required by the Management Team
  • Continuous process improvement and audit of existing Qualification processes, and implement remedial actions as required
  • Work on special projects as required from time to time to support business requirements
  • Evaluate all current tools utilized by the Business associated with content creation and delivery, and make appropriate recommendations for change if required


Skills & Experience:

  • Practical and proven people management skills, ideally in a diverse, multicultural environment
  • Data focused, with a high level of expertise in Microsoft Office products, especially Excel
  • Practical experience of SQL an advantage
  • Practical experience of managing/administering Learning Management Systems an advantage
  • Practical & proven experience in the area of online educational materials development & implementation.
  • Strong time management skills
  • At least three years prior experience in a customer facing role
  • Knowledge of Content Development tools such as Adobe Captivate & Adobe Presenter
  • Knowledge in the use of video recording and editing software.
  • Strong attention to detail, analytical skills and excellent communication are essential
  • Good understanding of online search tools & have up-to-date knowledge of social media, culture and current affairs
  • Ability to maintain professionalism and confidentiality with proprietary information


Educational Requirements:

3rd Level Qualification in Computer Science or IT/Business related discipline or relevant industry experience

Formal Teaching, Training or Instructional Design qualification a distinct advantage

Lionbridge is an Equal Employment Opportunity Employer

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.