Ready to take the next step in your video game career? Lionbridge is looking for the right candidate to run Test Operations at our site. In this position you will work with the top AAA and Indie games studios in the world, across all platforms from PC and Console to Mobile. The Test Manager will function as a strategic, client-facing, results-driven and innovative operations leader who gets things done.
Scope of Role:
Customer Satisfaction - Act as the on-site escalation point and communication link for all issues within the customers' accounts.
Operational Excellence - Participate in defining, rolling out, measuring AND improving processes for all Lionbridge services within the accounts. The Test Manager will lead the teams in operational readiness, support in hiring, and focus on delivering on SLAs and quality while managing costs related to client solutions and services.
Business & Financial - The Test Manager helps manage the overall financial health of the accounts and works with onsite and senior operations leadership to drive the teams to improve all areas (process, people and technology). This includes, but is not limited to, customer satisfaction, evaluation of team performance and behavior, innovation of test methodologies, business processes, and technology to increase productivity and/or profitability.
Account Management - Business design and goals are established and managed in alignment with the customer's tactical and strategic goals. This includes identifying and responding to inefficiencies in the existing system as well as the ability to identify new opportunities and leading the team to capitalize on them.
Team Development and Leadership - the Test Manager is responsible for hiring, developing and leading the team. They are responsible for ensuring team processes and roles are well defined as to leverage and grow team members concurrent with delivery of work product for our customer.
Lead and manage teams as senior operational leader and customer liaison, driving and supporting the team in customers engagement to understand business issues; develop, execute, monitor and improve on defined solutions across service offerings
Provide tactical leadership, mentoring and performance management to operations teams for one client
Support a culture of continuous improvement helping teams stay current on latest technology offerings and test approaches
Help drive consistently excellent customer experience and service throughout all sites.
Monitor established SLAs and KPIs
Provide input for regular executive updates and overviews on overall health of the account to both the customer and senior operations leadership
Requirements of position:
This position requires excellent interpersonal skills, cross-group collaboration at all levels, and the ability to deal with ambiguity and juggle multiple priorities at the same time
Strong analytical/problem-solving skills
Good judgment, and experience with team-building and budgeting
Excellent oral and written communication skills
Strong project management skills while working within established business priorities and constraints
A consistent "can do" attitude and will to act quickly to rally organizations around a common vision
BA/BS or equivalent experience required.
5-10% Domestic and International travel
minimum 3 years of managerial experience, ideally in managing games testing projects
minimum 5 years' experience in games testing highly demonstrated project management skills
fluent knowledge of English (C1, C2)
experience in building client partnership
highly developed interpersonal, negotiation and conflict resolution skills
strong analytical skills
very good organizational skills and agility
bachelor's degree as a plus
manage a team of Test Leads
conducts overall management of programs and projects completion
supports Test Leads through all of the phases of the delivery life cycle
manage project metrics, including customer specific KPIs
controls project budgets
allocates required project resources
monitors project plans, completes project risk analysis and defines mitigation actions of identified risks
builds and maintains long-term relationships with clients
operates as the lead point of contact for all matters specific to assigned clients
works closely with customers on a project plan creation
provides leadership and performance management to operations teams
coordinates knowledge transfer within the unit
involved in improvement initiatives
constantly shares his/her knowledge with team members
conducts review process/performance evaluation
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