Lionbridge Technologies, Inc. (Nasdaq: LIOX) is a leading provider of content development, globalization and development and testing services. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content lifecycle -- from content development to globalization, testing and maintenance. Global organizations in all industries rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments. Based in Waltham, Mass., Lionbridge now maintains more than 50 solution centers in 26 countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com.
The Telephone Interpreter is primarily responsible for handling calls on demand and renders meaning of conversations in the consecutive mode between speakers of two different languages. The interpreter might also be needed to interpret onsite at a customer location. The interpreter must possess good memory retention, note taking skills, recognize sensitive cultural differences, and be professional and courteous. The interpreter uses appropriate industry terminology and understands common industry procedures and practices. The calls may involve but are not limited to subjects in the following fields: legal, healthcare, insurance, finance/banking and community.
Once the interpreter completes training, he/she will work 2 days in the San Jose, Costa Rica office and 3 days from home. The necessary equipment includes note pads, writing utensils, glossaries or dictionaries, a dedicated landline and headset/telephone, computer, and highspeed internet with the ability to hard wire into a modem (download and upload speed of at least 5 MB). Candidates must also be able to obtain a back up U.S. based VOIP number to use if Lionbridge Lync/Skype experiences an outage. Candidates must also be able to report to the office to finish their shift in the event of a power/internet outage that makes it difficult to work from home.
Render correct concepts and meanings between English and Spanish following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages
Provide complete and accurate interpretation
Employ excellent customer service and communication skills, clear enunciation, pleasant and professional voice as well as polite forms of expressions
Adhere to client instructions, manage call flow and avoid interaction with the limited English speaker person without client's permission
Have current knowledge and understanding of all Lionbridge glossaries and terminology lists and follow all client-specific call protocol
Adhere to performance benchmarks used to measure interpreter utilization
Participate in random quality control monitoring of our telephonic interpreter pool
Upload monitoring scoresheets and transfer scores of monitored calls to the Interpreter's IMR in CMS.
Assist Quality Assurance team with on-boarding of additional community interpreter resources
2+ years of interpretation experience is required; telephonic-specific experience is preferred
Near native fluency in English and Spanish languages and highly skilled in the cultural dynamics (cultural implication and idiomatic expression) of both languages
Must obtain a passing score on the Lionbridge Spanish language assessment exam and completion of all required online training courses
Excellent listening, retention and note taking skills to maintain a high level of accuracy
Superior customer service skills and professional demeanor
Computer literacy including ability to use the Microsoft Office suite
Candidate should be able to learn new technology at an accelerated pace
BS Degree (or equivalent) in languages, translation, interpretation or related fields preferred
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