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TECHNICIAN TECHNICAL SUPPORT 1

Boise, Idaho, United States

TECHNICIAN TECHNICAL SUPPORT 1

  • Boise, Idaho, United States
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Hourly
Work Schedule:
Location: Boise , Idaho
Position Title: TECHNICIAN TECHNICAL SUPPORT 1

Req: 35862

Technician Technical Support 1

We are searching for an IT Support Specialist to join our team.

You will use your hands-on IT expertise within a small team engaged in providing hardware and software support to Lionbridge users in North America. You will assist your colleagues with maintaining hardware and software asset inventories; managing desktops, laptops, and computer accessories; follow and help to create policies for accounts and onboarding and provide mostly remote hardware and software support for Lionbridge users.

Experience: 2 - 3 years

What you will do:
  • Follow and build on policies revolving around accounts and onboarding practices
  • Aid in requests and guidance from other team members on server and networking that can only be done locally on-site
  • Build, configure and ship desktops/laptops and IT accessories in accordance with departmental standards
  • Provide local and remote hardware and software support for Lionbridge users in North America based on ticket management in the Lionbridge helpdesk ticketing system
    • Resolve user-identified problems through troubleshooting, root-cause analysis, and solution implementation
    • Diagnose, troubleshoot, and maintain all hardware and software-related issues for users, on-site and remotely
  • Assist in documenting IT technical instructions, processes, and procedures
  • Ensure inventory and tracking system is always up to date


To be successful you will have:
  • 2-3 years of hands-on experience in hardware and desktop support
  • Exceptional customer service skills and ability to work well with all levels of the organization
  • Experience with Active Directory, network connectivity, and network folder permissions
  • Wide-ranging knowledge of Windows 10: imaging, system restores, and login credentials
  • Broad knowledge and understanding of a variety of computer hardware, software, peripheral equipment, file/print services, and virus/malware tools
  • Familiarity with Microsoft's SCCM package and Service Manager Console
  • Self-motivated with a demonstrated ability to work independently and as part of a team


Education:

Associate's Degree or Higher preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.