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Technical Writer

United States

Technical Writer

  • United States
Employment Type: Regular FT Salaried
Work Location: Work from Home, Any
Position Title: Technical Writer
Requisition ID#: 47699

Technical Writer

What You Will Do:
  • Collaborate with Lionbridge Lead Technical Writer and the client to create and update knowledge base articles
  • Write clear, simple content that speaks to customers in their own language
  • Suggest ways to improve content with formatting and visuals
  • Give constructive feedback to your peers and review your own work with others
  • Ensure content is technically accurate and meets client standards and guidelines
  • Collaborate openly and effectively with a range of stakeholders (engineers, marketing, legal, more)
  • Collaborate with content strategists to analyze underperforming content and suggest ways to enhance it
  • Manage content projects and proactively communicate status
  • Look for ways to make your content better - keep raising the bar
  • Organize and track assignments, routing final copy to the appropriate teams

To Be Successful You Will Have:
  • *** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. *** (Please see below for complete vaccination policy statement)
  • Bachelor's degree in technical communication, English, writing and composition, or similar field (Master's degree in technical communication preferred)
  • 5+ years of related experience with a Bachelor's degree, or 2+ years with a Master's degree
  • Exceptional writing, editing, formatting, collaboration, communication skills, and a passion for providing a great customer experience
  • Strong understanding of content management systems
  • Experience transforming content using formatting and visuals
  • Experience using Mac OS, Mac apps such as Pages, and writing customer-facing content for Mac-related products
  • Ability to write clear, procedure-based content, and convert referential content to action-oriented guidance
  • Experience collaborating with writers, visual designers, and subject matter experts
  • Ability to juggle multiple projects on tight timelines quickly adapt to new style standards
  • Aptitude for quickly understanding a wide array of products and software

Additional Experience To Help You Be Successful:
  • Experience writing minimized content
  • Understanding of SEO concepts and how readers find and use content on the web
  • Working knowledge of HTML and Adobe Experience Manager
  • Experience writing content optimized for localization.

About Us:

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.