Technical Writer

Technical Writer

Lionbridge is seeking a motivated technical writer who will be responsible for obtaining document content through research, investigation, interviews, and direct observation.

What You Will Do

• Support for process and equipment documentation as well as operations documentation.
• Support all activities surrounding the creation, editing and formatting for other documentation as determined by client, including, but not limited to documentation supporting local products and process development operations.
• Provide change management and documentation management required for documentation as determined by the project lifecycle.
• Develop a thorough understanding of key client business systems (i.e. Document vaulting, change management, templates) and use the effectively to deliver necessary documentation to customers.
• Obtain, synthesize, and incorporate information into schedules, timelines, and action plans to ensure document delivery that meets client needs.
• Adhere to established documentation conventions such as the style sheets, style guides, client style conventions, etc. as mutually defined.
• Communicate project status to client management.
• Remain flexible to meet SME requests that come in for support during the off-shift.

To Be Successful You Will Have

• Attention to detail as a primary strength.
• Excellent written and verbal skills for effective communication.
• Proven work quality to deliver accurate, thorough and on time results consistently.
• Ability to work well with remote individuals.
• Ability to prioritize and perform multiple tasks with minimal direction.
• Ability to deal with ambiguity and frequent change.
• Ability to understand complex technical processes, and to resolve technical ambiguity and other issues through consultation with the appropriate subject matter experts.
• Set up own workspace, loading/unloading software, and general problem-solving.
• Strong background with the use of the Microsoft Word application.
• Communicate with subject matter experts and convert knowledge received to client standards.

In Return You Can Expect

• To work with great team members, who are as passionate as you!
• To learn a ton and have your professional development as a priority.
• To contribute not only to our operational success, but also to our amazing team and to Lionbridge's People-First Culture

About Us

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.