Technical Support Level 3

Employment Type: Regular FT Salaried
Work Location: Boise, Idaho
Position Title: Technical Support Level 3
Requisition ID#: 46927

Technician Technical Support 3

We are searching for an IT Support Specialist to join our team! You will use your hands-on IT expertise within a team engaged in providing hardware and software support to Lionbridge employees in the Americas region. You will assist your colleagues by providing escalated support of hardware and software assets and inventories; providing escalated support for desktops and laptops, as well as providing support for servers and networking equipment. You will follow and help create policies and procedures and provide mostly remote hardware and software support.

What You Will Do:

• Follow and build on policies revolving around accounts and onboarding practices
• Aid in requests and guidance from other team members on server and networking
• Build, configure and ship servers, storage devices and networking equipment in accordance with departmental standards
• Provide escalated support for local and remote hardware and software support for Lionbridge employees and partners in the Americas region based on ticket management in the ticketing system
  • Resolve user-identified problems through troubleshooting, root-cause analysis, and solution implementation
  • Diagnose, troubleshoot, and maintain all hardware and software-related issues on-site and remotely
• Assist in documenting IT technical instructions, processes, and procedures
• Ensure inventory and tracking system is always up to date

To Be Successful You Will Have:

• *** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. *** (Please see below for complete vaccination policy statement)
• 5-7 years of hands-on experience in hardware and software support
• Exceptional customer service skills and ability to work well with all levels of the organization
• Experience with Active Directory, network connectivity devices, and server and server software management practices
• Experience with IT security best practices
• Understanding of ITIL fundamentals and practices
• Self-motivated with a demonstrated ability to work independently and as part of a team

What you can expect in return:

• The opportunity to work with world-leading companies, opening the door to limitless opportunities.
• Working with a Forbes-listed World-Leader in "Best Remote employer", "Top employer of Women" and "Top employer for Diversity".

About Us:

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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