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Technical Support Engineer

Warsaw, Masovian Voivodeship, Poland

Technical Support Engineer

Warsaw | Masovian Voivodeship | Poland

Job Responsibilities:
  • Provides direct technical Level 2 support to technology customer/end users and platform within the company. .
  • Building support processes for new Lionbridge application from scratch.
  • Working closely with development to make our software more intuitive and easier to support.
  • Updating and creating online knowledgebase articles to reduce support requests.
  • Creates temporary "work-around" for immediate customer/ end users issues where appropriate.
  • Provides assistance, problem resolution, and training on tools and products to other technical support personnel.
  • Involvement in company work groups who plan the direction of Customer Support work processes and procedures.
  • Work with Development to diagnose and debug issues in production.
  • Automate by creating tools/applications and processes to initiate change and drive the company towards faster more efficient end to end workflows.
Technical Requirements:
  • Ability to create and deliver training materials.
  • Expert knowledge of Excel and its integrations with data sources.
  • Familiarity with SharePoint.
  • Familiarity with Agile/TFS.
  • Ability to understand SQL queries and create simple queries.
  • Competency in at least one scripting language (eg Python) is a bonus.
  • Familiarity with Lionbridge Language Technology stack and Gemini/eProc a bonus.
Job Skill Requirements:
  • Excellent communication skills.
  • Excellent analytical and troubling shooting skills.
  • Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations with upset or frustrated end users of support.
  • Ability to diagnose, report, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
  • Shows ability to dig into technical issues to identify route cause and derive impact.
  • Ability to identify issues reported when information is not clearly reported.
  • Responsible to manage time effectively and work efficiently, both with and without direct supervision.
  • Complete overall knowledge of company applications, specific in depth knowledge on specific products.
  • Ability to understand the global corporate picture.
  • Ability toteach/mentorother team members.
  • Ability to understand Customers need's and derive priority.
Our offer
  • Ability to run global technological projects for localization business unit.
  • Professional development opportunities in a multi-cultural environment - Lionbridge has offices in 28 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles.
  • Access to the latest technological solutions.
  • Work in a creative team and nice atmosphere.
  • Employee contract with flexible hours and benefits package including private medical care, sport card and holiday allowance.
  • Brand new office near city rail, car and bike parking.


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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.