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Technical Support Engineer

Warsaw, Masovian Voivodeship, Poland

Technical Support Engineer

  • Warsaw, Masovian Voivodeship, Poland
Lionbridge Poland is seeking a Application Support Specialist to provide customer focused technical Level 2 support to Technology and users internally and to our external customers. The successful candidate will work closely with other Support Engineers along with Development and Product Management in order to make our tools and applications more intuitive and easier to support.

Why is this role exciting?
  • Opportunity to work on a wide variety of Lionbridge Applications and new technologies;
  • Opportunity to influence the roadmap of Lionbridge Applications;
  • Opportunity to work in a friendly remote team with counterparts worldwide;
  • The ability to drive support process improvements which improves Lionbridge's ability to support our customers' needs.


Responsibilities:
  • Provide Level 2 support to our users and Lionbridge Teams;
  • Work closely with Development and Product Management to make our software tools created for the globally-known companies more intuitive and easier to support;
  • Update and create knowledge articles to reduce support requests;
  • Create temporary "work-arounds" for end users issues;
  • Provide assistance, problem solution, and training on tools and products to other technical support personnel.


Requirements:
  • Experience with customer support experience;
  • 2+ years' experience with ticketing tools (ZenDesk, Service Now etc.);
  • Ability to diagnose, report, troubleshoot, obtain results and provide solutions for a broad range of technical problems;
  • Basic knowledge of scripting programming languages (PowerShell, JavaScript etc.);
  • Very good knowledge of English, both in speech and writing.


Nice to have, but not required:
  • Knowledge of Oracle Configure, Price, Quote (CPQ) an advantage;
  • Knowledge and the ability to create simple SQL queries.


What We Offer in Return:
  • Contract of employment with employee benefits package including private medical care, sport card and holiday allowance, group life insurance;
  • Your work and effort will be a part of developing and supporting our internal tools, created for language localization processes around the globe;
  • Fully remote work;
  • A day off for your birthday;
  • A chance to gain experience across a wide array of areas in a fast-paced environment and working alongside your Team with the biggest companies in the world;
  • Opportunity to be part of an experienced multicultural team, addressing a discerning customer segment and with considerable scope for initiative and creativity;
  • Access to training platform.


Internal group title: 1

We kindly inform that Lionbridge reserves the right to contact only selected candidates.

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