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Technical Support Engineer

Mumbai, Maharashtra, India

Technical Support Engineer

  • Mumbai, Maharashtra, India
Job description for Platform Integration & Technical Support Engineer - Technical Support Team

The Technical Support Engineer will provide customer focused technical Level 2 support to Technology end users internally in Lionbridge and to our external customers. They will work closely with other Support Engineers along with Development and Product Management to make our software more intuitive and easier to support. The candidate will have key knowledge of Lionbridge Language Technology and how teams use this to deliver to our customers.

What You Will Do
Technical Requirements in order to be successful:
  • Knowledge of Lionbridge's Language Technology and key knowledge of how these are used by Lionbridge OPS
    • TW, TMS, FW, LCX
  • Ability to understand SQL queries and create simple queries
  • Competency in at least one scripting language (eg Python/PowerShell) a bonus
Key Requirements in order to be successful:
  • Excellent English verbal and communication skills.
  • Two plus years experience working in the Localization Business
  • Ability to diagnose, report, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
  • Excellent understanding of Lionbridge operational process when involving Lionbridge partners to complete translation activities.
  • Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations with upset or frustrated end users of support.
  • Shows ability to dig into technical issues to identify route cause and derive impact
  • Ability to work Shift Model


In Return You Can Expect

  • The ability to work on a wide variety of Lionbridge Applications and new technologies
  • The ability to influence the roadmap of Lionbridge Applications
  • Work in a friendly remote team with counterparts worldwide
  • The ability to drive support process improvements which improves Lionbridge's ability to support our customers needs.


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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.