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Technical Specialist

San José, San José Province, Costa Rica

Technical Specialist

  • San José, San José Province, Costa Rica
POSITION SUMMARY
Technical Specialist supports Project Managers (PM) and Global Program Director (GPD) with their data analysis needs. Investigate, troubleshoot, and provide technical solutions to problems that arise in the project lifecycle . Collect and analyse information and create agreed scheduled reports and any necessary reports on request. Assist in developing and documenting the processes, tools and procedures.
KEY RESPONSIBILITIES
  • Perform ad hoc and scheduled data analysis and collate reports as assigned by the PMs or GPD.
  • Conduct investigations to gain more clarity on common issues related to the customer, vendors, and other stakeholders.
  • Ensure that all program tools are maintained.
  • Identify areas and implement improvements to the program tools.
  • Propose and elaborate on new functionalities to be added to specifically-designed program tools.
  • Create and t est new and/or existing functionalities of program tools, to ensure that those functionalities bring new efficiencies to processes and tools.
  • Ensure that the necessary program documentation is created, maintained and updated as necessary.
  • Organize and facilitate training workshops for team members who become responsible for new work areas.
  • Organize and facilitate new and existing initiatives designed to improve the program quality and efficiency
  • Monitor all communication channels, internal and external, to ensure that all discussion topics and issues are dealt with in a timely fashion


WORK RELATIONSHIPS
  • Global Program Director (GPD)
  • Project Managers (PM)
  • Project Coordinators (PC)
  • Developers
QUALIFICATIONS/SKILLS
  • Proficient language and communication skills, high level of spoken and written English
  • Technical background/education or aptitude (computer science, data analytics, etc.)
  • Strong application experience (MS office, especially spreadsheets, graphs, macros, etc.)
  • Proven Business Intelligence and Workflow Automation Experience
  • Ability to solve problems, show initiative and enthusiasm and give attention to detail
  • Creative - should be able to find solutions for new problems proactively
  • Ability to work independently without previous instructions
  • High-level knowledge of testing principles and metrics to assure test process compliance.


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