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Technical Services Team Leader

Warsaw, Masovian Voivodeship, Poland

Technical Services Team Leader

Warsaw | Masovian Voivodeship | Poland

Technical Services Team Leader will be responsible for work management within account or group of accounts. Main duties will be focused on ensuring timely delivery of services and execution of tasks within expected quality, watching over and planning capacity and ensuring high satisfaction of internal customers.

Key responsibilities:

• Lead a TS teamin a range ofproject domain.

• Work closely with management to ensure highest quality of technical services for localization and/or test projects.

• Participate in the definition of the localization and/or test strategy and defining resource needs (internal, external,based on customer requirements).

• Ensure load balancing and organize backup plan.

• Ensure clear communication happens within and from his/her team (ensure project meetings are held, provide/compile/validate reports etc.).

• Coordinates all technical activities to ensure correct execution of Project and Quality plans, support project stakeholders in all technical-related activities and ensure technical quality of the final deliverables.

• Research new tools and technologies, develop and maintain engineering processes.

• May participate or organize regular independent audits on projects.

• Provide inputs on crisis problems and possible resolution.

• Provide technical inputs for postproject analysis.

• Performing other tasks which are crucial for projects to run properly according to instructions of the manager; inparticular timely performance of duties defined for other positions in the Technical Services Department.

Requirements:

• College degree or similar in relevant field.

• Strong technical & communication skills.

• Min.6-7years of experience in technical domain with significant localization/test experience.

• Needs several years of experience managing a team of (ideally 10+) people and ready to manage a larger team.

• High level of spoken and written English.

• Deep knowledge of operations, ability to identify and lead technical solutions/automation and lead/collaborate with global teams.

• Experience managing production for either sizable customer or portfolio of accounts.

• Able to manage other managers.

Our offer:

• Full time job contract.

• Employee benefits package (including private medical care, sport card, holiday allowance learning platform).

• Professional development opportunities in a multi-cultural environment.

• Brand new office near city rail, car and bike parking.

• Work in a creative team and friendly atmosphere.

• Ability to cope with latest technologies.

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