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Technical Service Lead

Mumbai, Maharashtra, India

Technical Service Lead

  • Mumbai, Maharashtra, India
Job Description:

Technical Services Lead

Reporting To:

DTP Manager

SUMMARY OF JOB DESCRIPTION

The job involves coordinating and leading a team of external DTP specialists working on a specific project within several languages and enhancing technical DTP skills. The objective of DTP is to ensure that any text/material into another culture/market/vision is done without altering the original intention of the corpus. Moreover, the DTP Lead must lead and direct the activities of a group of external DTP specialists and ensure that the work is performed at a satisfactorily high standard within the specified deadlines. The Publishing Lead is required to produce a consistent high quality work and to make sure that a constant and unrivalled quality control is always performed on all projects.

RESPONSIBILITIES
  • Managing a team of external DTP specialists.


  • Sampling and performing QAs on final products.


  • Keeping reference materials/project kits organised and up to date.


  • Ensuring that resources and specialists are in place with the assistance of DTP Manager and DTP Outsourcing Manager.


  • Achieving the goals assigned by the DTP Manager and Project Managers.


  • Analysing the product from a DTP/localisation point of view, evaluating files, and preparing projects for DTP


  • Preparing DTP kits with instructions for DTP specialists.


  • Attending meetings related to the department and assigned projects.


  • Producing consistent high quality work and ensuring that the work carried out meet required quality standards.


  • Meeting customers to discuss their DTP requirements


  • Solving problems and conflicts as they arise


  • Liaising with project managers, co-ordinators and team leads of other groups - in planning the project schedule.


  • Keeping the Project Manager and DTP Manager well informed on the status/progress of the project.


  • Tracking and managing a query log


  • Track and report performance feedback to external resources and the DTP Outsourcing manager


  • Performing Desktop Publishing in a variety of packages as required by customers, both PC and MAC.


  • Research of DTP material, tools and packages


  • Ensuring that all DTP procedures are duly observed.


  • Train DTP Specialists when necessary


QUALIFICATIONS/SKILLS
  • 4-5 years DTP experience in the localisation industry is generally required. Experience is more important than qualification at this level.
  • Proven co-ordination / leadership skills
  • Expert knowledge of the main DTP packages (Word, FrameMaker, In Design, PhotoShop, Illustrator and PowerPoint) and exposure to other less used packages(PageMaker and Quark Xpress).
  • Excellent communication skills and the ability to work in a team are essential.
  • Ability to problem solve, show strong initiative and give attention to detail.
  • Ability to analyse projects, to plan and schedule activities.
  • Analytical and technical skills
  • Training ability
  • Quality focused
  • Excellent English skills, both oral and written


CAREER PATH

Can progress to DTP Manager or Project Management. This is subject to individual skills and performance.

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