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Technical Project Manager (Localization)

Bellevue, Washington, United States

Technical Project Manager (Localization)

  • Bellevue, Washington, United States
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products, and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management, and application testing solutions that ensure global brand consistency, local relevancy, and technical usability across all touchpoints of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

Technical Project Manager (Localization)

The Technical Project Manager (Localization) is a key customer-interfacing role and is fully accountable for the operation and delivery of the assigned project(s). S/he will manage administrative, operational, and technical elements of localization projects ensuring customer satisfaction whilst meeting contractual, financial, and delivery goals. This person keeps the Localization Program Manager and all other program stakeholders up to date as the content is finalized, tracks overall localization progress, and flags outstanding materials or potential delays. S/he will also be responsible for documenting and logging all of the events. The ideal candidate should be willing and able to handle a heavy day-to-day workload consisting of administrative tasks, content handoff and hand back, and technical troubleshooting.

Responsibilities:
  • Customer Relationship: Manage customer relationships and serve as the primary day-to-day contact.
  • Scope Management: Identify and manage changes to the project scope ensuring compliance with contractual obligations.
  • Resolve localization questions and issues in a timely and effective manner for clients and internal teams.
  • Schedule Management: Develop and maintain project schedules to achieve on time deliveries in line with contractual KPI's.
  • Quality Management: Ensure all quality requirements are implemented and KPI metrics are met.
  • Communication Management: Develop and implement a communication plan for the project including external and internal reporting.
  • Risk Management: Identify project risks and manage or escalate as appropriate.
  • Develop and maintain process and quality levels in line with contractual standards.
  • Technical Management: Understand, monitor, and troubleshoot technical process pipeline and contribute to their improvement.
  • Manage and drive projects in-line with other strategic business requirements and initiatives.
  • Collaborate with internal teams to initiate and implement procedural changes and customized workflows.


Qualifications/skills:
  • 3+ years of project management experience
  • Experience with website and application management
  • Localization experience, preferably with the creation and publication of multi-lingual content on large-scale customer-facing web sites
  • Knowledge of web technologies and hands-on familiarity with HTML, XML, and related formats
  • E xperience with content management systems, auto-translation/recycling, XLIFF, and end-to-end file management
  • Technical acumen and a willingness to learn, understand and troubleshoot new technologies
  • Ability to work under pressure in a deadline-driven environment
  • Strong customer service, negotiation, and problem-solving skills
  • Strong organizational skills
  • Strong written and oral communication skills
  • Strong critical thinking skills
  • Strong innovative problem-solving skills
  • Advanced knowledge of Microsoft Office and related tools
  • Foreign language skills would be a plus


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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.