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Technical Author

Bristol, England, United Kingdom

Technical Author

  • Bristol, England, United Kingdom
Job D escription

Technical Author

Position information


GCE - Operations

Reporting to

Project Manager

Next level

QA Author / Senior Author

Position summary

  • The Technical Author will be accountable for delivering the product to set timeframes, whilst ensuring the quality of Authored tasks meet the set specification and standards.
  • They will ensure customer satisfaction by achieving high standards of consistency and accuracy of tasks authored.
  • They will drive a culture to enable authors to deliver right first time documents and illustrations. They will consistently strive to improve delivery standards and exceed customer expectations
  • They are expected to have the ability to Author complex tasks, when they arise, to strict quality standards and stringent delivery dates.
  • They are required to work on task definition activities, to enable production by other authors, in order to meet the customer KPIs.

job duties

Quality Assurance / Management and Reporting


Technical Activities / Definition / Authoring


Processes: Implementation/Measurement/Control


NOTE: The ratio of the different tasks above is only an example and is likely to change depending on the business unit management priorities.

  • Compliance: Ensures Lionbridge Authoring processes are followed.
  • Definition: Assesses new Tasks ensuring source data is robust so that work can start immediately or highlights data quality issues as per defined process.
  • Creation: Authoring of new and revised technical documentation, compliant with data creation process, guidelines, style guides and best practice
  • Culture: Delivery of 'Right First Time' ethos
  • Process Improvement: Drives continuous improvements in processes and efficiency. Works with stakeholders internally to share best practice; ensuring creation of supporting documentation, guides and training logs.
  • People: Works with Production team, Team Lead and Training Manager to consistently maintain and improve knowledge, performance and highlights any concerns to Team Lead.

  • Maintains processes and quality levels in line with contractual and ISO Standards.
  • Ensures continued development to meet individual objectives.
  • Works with Line Manager to ensure personal development to meet individual objectives. Monitors and controls Authored task quality and the delivery of projects and highlights risks.
  • Supports the achievement of Project Milestones and looks for opportunities to improve productivity and reduce costs

Work relationships
  • Operations Manager
  • Project Manager
  • Team Lead / Technical Lead
  • Senior Technical Authors/QA Authors/Illustrators
  • Corporate and local IT and System Development teams.
  • HR
  • Other GCE and UK/IND teams and operational support staff.

  • Technical Authoring competence, preferably gained in a Technical Documentation environment or within the Engineering and Aerospace industry.
  • Good working knowledge of Microsoft Office suite including Word, Excel and PowerPoint.
  • Must be familiar with email and internet communications.
  • Good written and verbal communication skills.
  • Good at working with stakeholders and handling conflict resolution.
  • Is adaptable and has a proactive approach to work.
  • Must be resourceful, confident and take initiative.

  • Communication
  • Attention to Detail
  • Customer Service Focus
  • Quality Assurance
  • Planning & Organising
  • Team Work

T his document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is a standard description and therefore neither can the percentage of time devoted to the various tasks nor the required qualifications be guaranteed to match those of any given incumbent.

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