Lionbridge Poland is looking for an experienced Team Lead who will be responsible for projects' success in our Gaming Community & Crowd Services department.
If you are experienced in Player Support, Community Management, are used to deal with crowd-sized amount of workers, have a good knowledge of games market and want to work with the biggest developers around, this job offer is for you!
Planning, coordination, and supervision of Player Support, Community Engagement, and Crowd services projects;
Organization and management of teams of Player Support agents;
Coordination, monitoring, and controlling of the status and quality of tasks performed within projects or programs;
Identification and reporting of risks and hazards associated with agents' performance and resolution of problems;
Cooperation and communication with the customer;
Preparation of reports on the performance and activity of the team;
Preparation or provision of materials and guidelines for community projects, as well as provision of expert support;
Ensuring that projects are executed in accordance with the schedule defined by the customer;
Supervision of internal quality assurance procedures;
Supporting recruitment processes to community projects;
Supervision of agents training for a given project;
Assessment of performance, progress, and quality of cooperation of the project team members.
At least 3-year experience in Community Management, Social Media Monitoring, Player Support, or Community Moderation;
At least 1-year of experience in managing a team;
Degree in communication, management, or technology;
Very good knowledge of the video game market;
Community building and maintenance methodologies knowledge;
Good command of project tracking and support tools;
Good knowledge of MS Office;
Fluency in English (minimum B2);
Highly developed interpersonal, organizational and analytical skills.
Full time contract;
Day off on your birthday and for a charity action;
Taking part in interesting projects for the biggest companies in the world;
Access to the newest tech solutions and software;
Office near city rail, car and bike parking;
Flexibility in working from home;
Chance for growth in a stable, global company with a solid market position;
Professional development opportunities in a multi-cultural environment - Lionbridge has offices in over 20 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles;
Employee benefits package (including private medical insurance, sport card, holiday allowance, free holiday day).
We kindly inform that Lionbridge reserves the right to contact only selected candidates.
Internal position type: Group 1
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