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Support Desk Technician

Boise, Idaho, United States

Support Desk Technician

  • Boise, Idaho, United States
Support Desk Technician

Work From Home (WFH) / Remote in the Boise, ID Area

We at Lionbridge are seeking an experienced Customer Care / Support Technician, who is willing to work remotely in the Boise Area, in support of one of our largest global hospitality partners. This is a Full-time role on our team and will receive full training on one of the world's most comprehensive cloud-based hospitality management systems and how to direct help-desk ticket activity to provide best in class support services.

What you will do:

  • Act as team lead to manage support desk tickets and provide various levels of support and/or direction to other teams for advanced support.
  • Understand issues stated in email and work with L1 towards a solution.
  • Provide quick fixes to issues stated and keep the system up and running.
  • Report trigger through backend when there are issues with frontend, application minor issue resolution, workflow monitor and move jobs stuck at any workflow.
  • Direct serious issues/bugs to relevant teams.
  • Collaborate with required support teams when issues are cross functional and take the issue towards resolution.
  • Resolve any technical issue that may not require major code change.
  • Perform patch management and tracking of patches.
  • Run reports on server activities and actions taken by support team.
  • Communicate effectively with stake holders on non-availability of services if there is maintenance and/or downtime.
  • Train L1 team members on the product.


To be successful you will have:

  • Very strong written and oral communication skills
  • The ability to comprehend user queries/issues and proven self-driven problem-solving skills
  • Experience in ticket management systems.
  • Good exposure to Networking concepts and IT Infrastructure.
  • Exposure to installing software/ required files or patches to production sites.
  • An understanding of change management and release management.
  • Very high-level organization, and presentation skills
  • Experience building and running various reports.
  • The ability to manage and action priorities whilst working very independently in a remote environment.


In return you can expect:
  • To work with great team members, who are as passionate as you!
  • An emphasis on individual growth and continuous learning
  • To make an impact on a great, industry leading team!
  • To contribute to our amazing team and to Lionbridge's People-First Culture

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.