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Strategic Account Executive,Life Science

Waltham, Massachusetts, United States

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Strategic Account Executive,Life Science

Waltham | Massachusetts | United States

Job Description

We are looking for a Strategic Account Manager - The core focus for this role is to grow and maintain existing revenue streams for a portfolio of strategic accounts. The person will be responsible for sales activities within assigned accounts in an assigned market, and managing client relationships the goal of retaining and growing revenue. This is a quota carrying sales role with a focus on proactivity and expansion of opportunities within assigned accounts. The profile candidate may have the opportunity to develop to a more senior role in the organization (ESD and AE).

  • Build and maintain a strong relationship with existing contacts / clients through on-phone and in-person meetings with high value clients, with a special focus on executive level contacts
  • Develop & maintain executive-level relationships at existing customer accounts
  • Develop new business opportunities through existing clients or contacts, and by developing new relationships with potential clients across the customer account
  • Driving specific sales programs through networking and outbound calling to grow Lionbridge's market share within an assigned book of business
  • Develop and maintain a key client Account Plans in collaboration with the project team, Marketing, Operations and other supporting functions and oversee its execution to achieving Account Goals
  • Achieve retention and growth targets set by the sales organization
  • Gain and expand contacts within assigned accounts through consistent and effective outreach
  • Act as the lead point of contact for all key client matters
  • Maintain open communication with Operations & Delivery
  • Maintains and protects the revenue stream from products & services already existing within account. Ensure customers renew their contracts for existing products or services
  • Reinforce Lionbridge reputation as a Global Leader by demonstrating in-depth knowledge of Lionbridge's services and solutions
  • Educate customers on product features, configurations, pricing, services, availability, etc.
  • Create & maintain a robust and up-to-date pipeline of qualified, active opportunities and manage them to close
  • Provide accurate revenue forecasts on a periodic basis
  • Be a participant in Onboarding customers and ensure full utilization of previously purchased products or services, partnering with customer success managers if present
  • Orchestrate internal and external resources throughout the customer lifecycle ensuring the highest quality of delivery
  • Conduct customer satisfaction surveys & business review sessions internally and with all relevant client management & functions
  • Resolve customer issues to maintain customer satisfaction
  • Collaborate and maintain relationships with upper management, Inside Sales Representatives and internal Operations teams

  • Highest Integrity is essential
  • High Emotional IQ, Superior Relationship Development Expertise, a must.
  • 5+ years' experience as an Account Manager or other relevant sales role, preferably in the Life Sciences industry; localization experience a Plus
  • Ability to communicate, present and influence key stakeholders at all levels of an organization
  • Strong sense of urgency, motivation and professionalism
  • Ability to work well individually or as a member of a team
  • Excellent presentation skills, verbal and written communication skills, and interpersonal skills.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Ability to handle a fast-paced environment and challenging workload

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