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Sr. Language Quality Manager (LQM - Localization)

Remote

Sr. Language Quality Manager (LQM - Localization)

  • Remote
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Work from Home, Any
Position Title: Sr. Language Quality Manager

Req: 28054

Language Quality Manager (LQM - Localization)
Remote from the Continental US - Mountain or West Coast Hours

The Language Quality Manager is responsible for language quality and process management for large localization programs and/or potential high-revenue customers. The LQM will serve as the main point of contact for the client in all quality-related matters. The LQM will develop and deploy cost efficient language processes, as well as organize data analysis and quality reporting methods to facilitate quality monitoring and improvement. The role will be also responsible for coaching supplier performance and maintaining positive relationships in an ever-evolving business.
Responsibilities : More strategic, less tactical Quality and Profitability
  • Makes high-level decisions for account profitability (on-time delivery) and quality.
  • Owns quality strategy of account to help meet project and program financial targets.
  • Provides metrics to support and facilitate the quoting process.
  • Drives account improvement plans with focus on Language Quality and Gross Margin. (Drives solutions to situations of KPI penalties. Diagnoses issues and develops and deploys language quality improvement plans, including success criteria.)
  • Monitors and reports on quality trends and resolves problems related to language quality. Adapts reporting to Customer style.
  • Is able to think out of the box and question existing procedures or processes in order to identify potential for improvement


Account-specific Resource Performance Management
  • Actively contributes to vendor selection & performance management. Monitors results of translation providers; functions as coach to key linguist contributors. Drives resource onboarding onto customer-specific Language and CAT requirements.
  • Applies strong analytical and problem-solving skills: Ability to solve issues independently and create new processes or workflows to adapt to new localization challenges.
  • Actively participate in customer calls, PPRs, and QBRs.
  • Educates clients on language quality matters.
Process and Produ c tion
  • Exercises limited involvement in production isolated to language emergencies or language-quality related fixes that could put deliveries at risk.
  • Acts as main point of escalation for all team members on language-related matters.
  • Performs Language tasks that may be legally restricted to US employees.
  • Owns the Strategy and the Development of the Linguistic Assets
  • Develops and owns query management strategy.
  • Drives compliance with company-wide initiatives and standards (LEO and ISO)
  • Mentors, supports and coaches professional development of GDC Language Leads (through training and mentoring of team members).
  • Monitors performance of assigned GDC Language Team.


Required Skills
  • College Degree (Bachelor's degree or higher) in Linguistics, Translation or language-related domain.
  • Experience as Project Manager or Language Lead in general localization and translation industry would be an asset.
  • Minimum of 5+ years TR experience in job offered, managing complex L10N projects.
  • Good command of 1-2 foreign languages. Native fluency in 1+ non-English language would be an asset.
  • Knowledge of localization processes, translation memory tools, terminology management processes, and computer-assisted translation software (CAT).
  • Good understanding of language asset management.
  • Strong communication skills (verbal and written).
  • High level of spoken and written English.
  • Excellent command of Microsoft Office applications.
  • Strong customer service, negotiation, and problem-solving skills.
  • Strong coordination, multi-tasking, and prioritization skills.
  • Solid understanding of process improvements, automation, and strategic methodologies.
  • Good attention to detail required.
  • Ability to meet deadlines and work under pressure.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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