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Spanish Interpreter/Operator

San José, San José Province, Costa Rica

Spanish Interpreter/Operator

  • San José, San José Province, Costa Rica
Job Title: Spanish Interpreter/Operator
___________________________________________________________________
Lionbridge Technologies, Inc. (Nasdaq: LIOX) is a leading provider of content development,
globalization and development and testing services. Lionbridge combines global resources with
proven program management methodologies to serve as an outsource partner throughout a
client's product and content lifecycle -- from content development to globalization, testing and
maintenance. Global organizations in all industries rely on Lionbridge services to increase
international market share, speed adoption of global products and content, and enhance their
return on enterprise applications and IT system investments. Based in Waltham, Mass.,
Lionbridge now maintains more than 50 solution centers in 26 countries and provides services
under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com.
Summary
The Spanish Interpreter/Operator will have a hybrid role. He/she will work as an interpreter
during periods of peak volume. When interpreting, he/she is primarily responsible for handling
calls on demand and renders meaning of conversations in the consecutive mode between
speakers of two different languages. The interpreter must possess good memory retention, note
taking skills, recognize sensitive cultural differences, and be professional and courteous. The
interpreter uses appropriate industry terminology and understands common industry
procedures and practices. The calls may involve but are not limited to subjects in the following
fields: legal, healthcare, insurance, finance/banking and community.
When interpreter services are not needed, the interpreter will switch roles in the Voice Portal
and assist by connecting inbound customer calls to the appropriate interpreter. The split
between interpretation and operator support will be determined by volume, demand, and
coverage requirements and may vary at times as needed.
Once the candidate completes training, he/she will work 2 days in the San Jose, Costa Rica office
and 3 days from home. The necessary equipment includes note pads, writing utensils, glossaries
or dictionaries, a dedicated landline and headset/telephone, computer, and highspeed internet
with the ability to hard wire into a modem (download and upload speed of at least 5
MB). Candidates must also be able to obtain a backup U.S. based VOIP number to use if
Lionbridge Lync/Skype experiences an outage. Candidates must also be able to report to the
office to finish their shift in the event of a power/internet outage that makes it difficult to work
from home.
This position will need to support U.S. business hours, Monday-Friday.
Responsibilities:
• Provide complete and accurate over the phone interpretation in the English/Spanish
languages during periods of peak call volume by following the complexity, clarity, tone,
and style of speech from one language to another while upholding the correct rules for
grammar and syntax in both languages.
• Have current knowledge and understanding of all Lionbridge glossaries and terminology
lists and follow all interpretation procedures and protocol.
• Adhere to performance benchmarks used to measure interpreter utilization
• Provide operator support by connecting inbound customer calls to the appropriate
interpreter and assisting with other admin duties such as scheduling interpreters for
appointments or assisting with interpreter correspondence.
• Follow all scripting for operators as set forth by management
• Employ excellent customer service and communication skills, clear enunciation, pleasant
and professional voice as well as polite forms of expressions
• Other duties as assigned
Requirements:
• 1 year + of experience in the language services/call center industry
• Ability/willingness to switch from operator to interpreter support and vice versa as
needed

. Detailed Oriented.
• Ability/willingness to work some Costa Rican holidays if requested
• Must be able to attend to multiple tasks in a high-pressure environment and possess an
attention to detail.
• Must be able to work independently and be reliable
• Ability to achieve monthly utilization benchmarks
• Excellent verbal/written communication skills in English and superior customer service
skills.
• Computer literacy including ability to use the Microsoft Office suite, Chrome, Mozilla, and
IE
• Candidate should be able to learn new technology at an accelerated pace
Education:
BA/BS Degree in business, languages, translation, interpretation or related fields preferred

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