Position objective: Responsible for recruiting, qualifying and managing community partners in all required languages, applications and platforms to service linguistic requirements coming from all business lines of the company. Ensures quality deliveries of services. Responsible for cost and for maintaining relationship with partners. Manages performance, negotiates contractual conditions and keeps partners' data up to date.
Reports to: Global Program Director
Expertise: Requires higher education in related field (translation / linguistics / computational linguistics/sourcing and supply chain, etc.). Approx. 3-year experience on similar position. Interpersonal, communication, and negotiation skills. Good practical knowledge of software (such as Windows, Office). Experience in written communication: e-mails, reports, etc. Proficient in English language
Recruiting, qualifying and managing external community partners with competitive rates and proven capabilities;
Data driven management around community profile and optimization to meet business needs;
Coordinating translation tests and other tests taken by the candidates;
Maintaining and updating community partners' data in the Community database on a regular basis and keeping it up to date;
Negotiating competitive rates;
Negotiating payment reductions in the case of very low quality of delivered services;
Monitoring quality results of community partners;
Requalifying resources based on the quality performance data;
Building and maintaining good relationship with community partners;
Participating in the industry events and activities to stay updated with market trends and engaged with community partners;
Developing contact database and keeping in touch with higher education institutions, students' organizations to promote Lionbridge community;
Leading initiatives to improve resource pool profile and engagement;
Performing other activities necessary for the proper conduct of work in accordance with the supervisor's instructions.
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