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Solutions Engineer

Dublin, County Dublin, Ireland

Solutions Engineer

Dublin | County Dublin | Ireland

Solutions Engineer

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle.

Position Description:

We have an exciting opportunity for a Solutions Engineer to work onsite with one of our top 5 customers. The Solutions Engineering role is a hybrid role comprising of strategy, hands-on engineering/development and customer communications.

The Solutions Engineer will provide a specialised consultation and resolution guidance service to ISVs on behalf of the client on a leading Microsoft Product.

You should come from a strong technical background with previous experience of building a SaaS service and have a strong knowledge of AAD authentication and Azure services.

You must be comfortable communicating across all levels of the business and tailoring your message appropriately. You will be the first point of contact for incoming and outgoing communications to all developers on behalf of the Office validation team and supporting developers as they work to build commercial SaaS solutions.

You will be responsible for providing technical guidance and developer evangelism for third party development teams. You will be required to review and comprehend technical third-party apps and make recommendations on migration strategy for each app, with a particular focus on authentication and services. You will be expected to ensure that migration advice meets design guidelines, AppSource Policies and the technical re quirements for each Policy.

  • Produce code samples for monetizing SaaS applications that are easy for external software developers to leverage in their own solutions
  • Communicate effectively with ISVs both verbal and written to discuss the necessary deviations from the sample code developed to their own implementations so that ISVs can tailor to their particular business models
  • Provide advice on solution offerings, strategy, designs, implementation approaches and alternatives/trade-offs
  • Review and comprehend third party customer applications and make recommendations on each application against specific criteria
  • Document results, suggested fixes and rejection reports for developers
  • Organise and facilitate Developer Support conference calls as required
  • Create both internal and external best practice documentation

Technical Skills & Expectations:
  • Strong .NET and C# knowledge, including design and development
  • 5 + years development experience using .NET framework
  • 3+ years of Azure Experience especially focused on Azure Websites and Azure Active Directory
  • Strong hands on knowledge of implementing and building Restful APIs
  • 3+ years of JavaScript development
  • Self-Starter who can take initial guidance and own through to completion, including problem solving and being able to bootstrap existing sample solutions/APIs into your code
  • Excellent verbal and written communications skills, fluency in English
  • Knowledge and practical experience of Microsoft Office Clients and Office 365 is required including Microsoft Teams
  • Any exposure or knowledge of Experienced with Git. Knowledge of Office Addon Development, and of building scaled global services, is highly desirable
  • Attention to detail: be methodical and organised with the ability to multi task effectively and adapt to a fast-paced work environment
  • Excellent troubleshooting skills with the ability to review code and provide technical support and guidance to developers

Educational Requirements:
  • A Bachelor's degree in computer science/engineering discipline
  • SaaS certifications an advantage

Lionbridge is an Equal Employment Opportunity Employer

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