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Solutions Engineer

Dublin, County Dublin, Ireland

Solutions Engineer

Dublin | County Dublin | Ireland

This role involves providing a specialised consultation and resolution guidance service around validation results, focusing on a leading product. You should come from a strong technical background with previous experience of SaaS migrations.

You must be comfortable communicating across all levels of the business and tailoring your message appropriately. You will be the first point of contact for incoming and outgoing communications to all developers on behalf of one of our customers and supporting developers as they work to support SaaS.

You will be responsible for providing technical guidance and developer evangelism for third party development teams. You will be required to review and comprehend technical third-party apps and make recommendations on migration strategy for each app. You will be expected to ensure that migration advice meets design guidelines, policies and the technical re quirements for each policy.

You will work in close collaboration with 3rd party developers to provide guidance from the initial point of failure through to shipping of the updated App. You will be responsible for ensuring that all guidance and associated activities are executed to the highest possible quality, in accordance with the customer project methodology and within the agreed SLA's.

Good interpretation and problem solving skills are required with a track record of meeting deadlines with the ability to multi task effectively and adapt to a fast paced work environment. You should have a strong understanding and practical application of testing methodologies.





Role:

• Working in a hybrid role - Strategy, hands-on engineering, customer facing

• Advise on solution offerings, strategy, designs, implementation approaches and alternatives/trade-offs

• Teaming up with business stake holders and engineers to devise the best solutions

• Partnering with Software Engineering to support delivery of solutions that meet and exceed expectations

Responsibilities:

• Participate in project reviews for projects and communicate findings to customer teams both internally & externally

• Review and comprehend third party customer applications and make recommendations on each application against specific criteria

• Assessing the technology of existing solutions and proposing a migration solution to SaaS

• Effective interpersonal and communication skills both verbal and written to document results, suggested fixes and rejection reports for developers

• Organise and facilitate Developer Support conference calls as required providing technical guidance
  • Meet customer SLA's regarding productivity for apps validated per day while maintaining low error and escalation counts as per agreed metrics
  • Expected to be an area expert for SaaS and Azure Web apps
  • Create both internal and external best practice documentation


Technical Skills & Expectations:

• 5 + years relevant experience

• 3+ years in similar role of Solution engineer, Solution Design, Solution Architect, Technical

Architect or alike

• Proven experience working in a collaborative, innovative environment with the latest cutting-edge technologies

o Experience in large scale solutions delivery

• Experience in project management, business development or pre-sales consulting

• Experience in design and development of high-performance solutions on a global scale

• Knowledge and practical experience of Microsoft Office Clients and Office 365 is required including Microsoft Teams
  • Must have solid understanding of Web Development technologies
    • SaaS
    • Azure Web Apps
    • . NET, Java, Node.js, PHP, and Python

• A good understanding of software development processes with demonstrated proficiency in executing test cases, issue logging and tracking through to resolution and close

• Excellent verbal and written communications skills, fluency in English
  • Attention to detail: be methodical and organised with the ability to multi task effectively and adapt to a fast-paced work environment
  • Experience of working within technical testing teams with good collaborative skills
  • Experience working with and leading geographically dispersed, cross-functional teams
  • Excellent troubleshooting skills with the ability to review code and provide technical support and guidance to developers
  • Troubleshoot tools, environment and app functional issues on multiple environments
  • Strong analytical problem solving skills & troubleshooting hardware and software applications

• Possess the ability to work both independently and as part of a team
  • Ability to prioritise, analyse productivity, manage SLA's and meet deadlines
  • Self-Starter who can take initial guidance and own through to completion



Educational Requirements:

• A Bachelor's degree in computer science/engineering discipline

• Software QA/testing certification(s) an advantage

• SaaS certifications an advantage

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