Site Delivery Manager, Content, Japan

This leadership role is responsible for Lionbridge Gaming content delivery out of Tokyo, Japan, directly managing multi-disciplinary delivery teams of PMs, Localization Leads, and Audio professionals. These teams will work with multiple stakeholders to coordinate the localization and audio efforts between internal groups and our clients. Your project management team will be working with multiple stakeholders on projects to coordinate the localization and audio efforts between internal teams and our clients; your language lead team will coordinate and manage language delivery of multiple-project translation initiatives for Japanese (and a number of language pairs with global partners as needed); and your audio team will work with studio engineers, creative directors, and actors to cast, pre-produce, record, and post-produce audio files.

You will be responsible for managing the overall Content P&L for Lionbridge Gaming in Japan by supporting Sales to deliver on the budget assigned to your site and working with your direct teams, as well as support groups in the global content organization and/or Lionbridge to meet our Lionbridge Gaming revenue, CSAT, team engagement as well as customer and gross-margin targets. Actions include, but are not limited to, VAR management and expansion as it relates to our corporate buy/sell margin percentage goal, tight control of ICOs as a targeted percentage of revenue, process optimization, rate improvements where possible in partnership with Account Management, and any such actions which optimize customer quality while increasing customer margin.

Additional key aspects of the position include - but are not limited to - defining and monitoring of key KPIs important to Lionbridge Gaming and our customers CSAT, budgets, and so forth; driving continuous measure improvement in program deliverables including the gathering, use, and analysis of content BI data; management of the customer communication cadence, such as operational business reviews; understanding of customer intent to build out the necessary new capabilities; rolling out new Lionbridge translation and audio tools and processes to increase quality and efficiencies; and overall P&L management as described above.

This is a job that requires you to be a manager of department leads. You need to possess effective and strong management skills, a positive team-oriented approach, and strong leadership and organizational skills. Travel, including international travel, will be required when possible