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Shift Supervisor

Warsaw, Masovian Voivodeship, Poland

Shift Supervisor

Warsaw | Masovian Voivodeship | Poland

This position is responsible to build a strong technical support team, providing outstanding support to all Lionbridge customers (internal/external). He/she should promote an atmosphere of team harmony and success, striving to exceed all SLA's.

Requirements:
• Min. 3 years of experience working in IT Support (Helpdesk, Servicedesk)
• English proficiency (particularly in writing), Business English certificate would be a plus
• Superb communication and team working capabilities
• University degree preferably in IT or electronics
• Strong IT awareness and technical acumen. ASP, SQL and .NET knowledge would be a big plus
• Experience in troubleshooting PC and Windows related incidents, problem solving and administration
• Good knowledge of internet networks, VM & Cloud solutions. Microsoft certificates would be a plus
• Managerial skills, sense of responsibility, high level of honesty and integrity
• Good analytical and interpersonal skills.

Scope of responsibilities:
• Continuous improvement of Helpdesk efficiency, especially around tasks automation-knowledge documentation
• Assigning tasks and setting priorities for Helpdesk employees
• Supporting Helpdesk analysts in day-to day operations
• Monitoring Helpdesk performance according to company's policies and procedures
• Daily cooperation with other Shift Supervisor to ensure efficient support provision by Helpdesk throughout a day
• Training and coaching Helpdesk analysts
• Schedule planning and monitoring: shift rotation, holidays coverage, vacations, breaks, overtime and night hours settlement, shift substitutions
• Cooperation with HR department including recruitment processes
• Responsibility for achieving targets
• Ensuring Health and Safety at work
• Preparation of daily shift reports
• Performing ad-hoc tasks assigned by the Management
• Following respective policies and procedures.

We offer:
• Professional development opportunities in a multi-cultural environment -Lionbridge has offices in 26 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles
• Ability to cope with the latest technologies
• Work in a creative team and friendly atmosphere
• Full-time job contract
• Flexible working hours
• Employee benefits package including private medical care, sport card and holiday allowance
• Brand new office near city rail, car and bike parking.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.